Client Services Administrator

ATN Partnership; Gravesend; On-site; GBP 25,000; Full time

Job summary

An accounting firm in Gravesend is seeking a highly organised Client Services Administrator to support client managers and partners. The role involves managing client communications, providing seamless service, and assisting with administrative tasks. Ideal candidates will have strong customer service experience, excellent communication skills, and proficiency in Microsoft Office. This position offers opportunities for career development and additional perks.

Benefits

Career development opportunities

Study support

Annual bonus

Birthday gifts

Qualifications

• Proven customer service or administrative role experience.
• Exceptional communication skills and professional telephone manner.
• Excellent organisational and time-management skills.
• Proactive attitude and strong numeracy skills.
• Attention to detail and commitment to accuracy.

Responsibilities

• Act as primary contact for clients, managing communications professionally.
• Provide support when Client Manager or Partner is unavailable.
• Proactively communicate with clients to discuss issues.
• Liaise with team to ensure clients are informed of progress.
• Manage diaries for Client Managers and Partners.
• Provide general administrative support as needed.
• Assist with marketing strategies, including social media posts.

Skills

Customer service experience

Verbal and written communication

Organisational skills

Time-management skills

Numeracy skills (GCSE Maths Grade B/6)

Proficiency in Microsoft Office

Education

GCSE Maths Grade B/6 or equivalent

Tools

Microsoft Office Suite

Job description

Location

Gravesend, Kent DA12 1EY

Salary

Circa £25,000 FTE

Hours

Full Time/ Part Time (3-4 days per week)

About Us

We are a rapidly growing firm of professional accountants providing accounts, tax and business advice services to micro, small and medium-sized businesses. Our core business principles of delivering excellent quality of service, exceeding clients' expectations and empowering our people to perform have helped us grow predominantly through client referrals.

Job Role

We are seeking a highly organised, proactive, and personable Client Services Administrator to join our busy practice. This role is central to our operations, providing essential support to our Client Managers and Partners. You will be a key point of contact for our client portfolio, ensuring a seamless, high-quality, and professional service experience. This position is ideal for an individual with a strong interest in client-facing work or accountancy who thrives in a structured, office-based team environment.

Main Responsibilities

• Act as a primary point of contact for new and existing clients, managing communications via phone, letters and email with a high degree of professionalism.
• Provide reliable support for clients when their Client Manager or Partner is unavailable, ensuring queries are logged, addressed, or escalated appropriately.
• Proactively communicate with clients to discuss and clarify issues, request information, and provide updates.
• Liaise with internal team members to track the progress of client work (e.g., accounts preparation, tax returns), ensuring deadlines are met and clients are kept informed.
• Manage and coordinate diaries for Client Managers and Partners, including the scheduling and arrangement of client meetings.
• General administrative support to the Client Managers and Partners as required to facilitate the smooth management of their client portfolios.
• Assist with the company's marketing strategies, such as social media posts.

Essential Knowledge, Skills & Experience

• Proven experience in a customer service, client-facing, personal assistant, or administrative role.
• Exceptional verbal and written communication skills, with a professional and personable telephone manner.
• Excellent organisational and time-management skills, with a demonstrable ability to manage multiple tasks and prioritise effectively.
• A proactive and self-motivated attitude; the ability to take initiative and identify tasks that need to be done.
• Strong numeracy skills, with a minimum of GCSE Maths at Grade B / 6 (or equivalent).
• High attention to detail and a commitment to accuracy.
• Full proficiency in the use of standard office software (e.g., Microsoft Office suite: Outlook, Word, Excel).

Desirable

• An outgoing, positive, and team-oriented personality.
• A genuine interest in a career in either accountancy or professional client services.
• A willingness to learn new systems and processes and be receptive to guidance and training from existing staff.

Benefits & Perks

We are committed to your long-term success, offering both career development opportunities and study support after a qualifying period. We also value our staff, providing additional perks such as an annual bonus and birthday gifts.

How to Apply

No agencies please. Forward an up-to-date copy of your CV for consideration in the first instance. Click on APPLY today.