Service Adviser jobs in United Kingdom

FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Security Service Engineer, specifically covering the London region.

You will be responsible for the installation, maintenance, troubleshooting, and repair of a wide range of electronic security systems, including CCTV, access control, intruder alarms, video entry, and integrated security solutions. This role ensures that all systems are operating efficiently, safely, and in accordance with industry standards and client requirements. You will play a critical role in maintaining system integrity, minimizing downtime, and delivering high-quality technical support to clients, thereby enhancing security and customer satisfaction.

• Install, configure, commission and maintain electronic security systems including CCTV, access control, intruder alarms and video entry.
• Perform routine maintenance, reactive maintenance and system health checks to ensure optimal performance and compliance with safety standards.
• Diagnose and repair faults in security systems, minimizing system downtime and maintaining client security.
• Respond to service calls and emergency breakdowns promptly, providing effective on-site support.
• Provide technical support and guidance to clients regarding system operation and functionality.
• Keep accurate records of service visits, maintenance reports, and fault resolutions.
• Collaborate with project managers, technicians, and subcontractors to ensure timely project delivery.
• Ensure all work complies with relevant legislation, industry codes of practice, and company procedures.
• Stay up to date with emerging technologies and security solutions through continuous learning.
• Maintain tools, equipment, and company vehicle in a clean, safe, and serviceable condition.
• Adhere to health and safety policies and promote a safe working environment at all times

• Minimum of 3 years experience in a like for like or similar role.
• Has a comprehensive understanding of the causes and cures of security system problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as changes to the Security detection systems systems
• Basic Electrical Safety training (ECA)

• Competitive salary, subject to experience
• Fully equipped company vehicle
• Royal London Pension
• Life Assurance 4x Salary
• 22 days Paid Holidays plus Bank Holidays
• Additional holiday day for each full year of completed service (up to 25 days)
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities

We are a small, regionally focused business that gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best practices, learning & development academies, Human Resource specialists, and knowledge for constant improvement across the critical service industry.

Big enough to provide but small enough to care.

1. FAFS Fire & Security fafsfireandsecurity.com
2. Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
3. Alarm Communications acl.uk.com
4. Clymac clymac.co.uk
5. Morgan Fire Protection morganfire.co.uk
6. Marlowe Smoke Control marlowe-aov.co.uk
7. Marlowe Fire & Security marlowefireandsecurity.com

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Regrettably, we are unable to offer Right to Work Sponsorship.