Mobile Service Engineer - Aftersales DENZA

BYD Company Limited.; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive firm in the United Kingdom is seeking a Mobile Service Engineer to provide on-site vehicle repair and remote technical support. The ideal candidate will have a diploma in engineering and hands-on experience in vehicle repair, preferably with EVs. Responsibilities include utilizing big data tools for diagnostics and addressing quality issues. This is a full-time entry-level position with competitive remuneration and various benefits.

Benefits

Performance and experience based competitive remuneration

25 holidays + public holidays

Scottish Widows workplace pension

Commute allowance

Salary sacrifice car scheme

Department & company wide team-building events

Opportunity to be part of the European transition to Zero Emissions transportation

Qualifications

• Hands-on experience in vehicle repair, aftersales service, or technical support (EV experience preferred).
• Familiarity with diagnostic tools or remote diagnostic systems is an advantage.

Responsibilities

• Provide on-site vehicle repair service for end customer.
• Offer remote technical support to customers to solve technical problems.
• Drive quality and R&D resources from headquarters to promptly respond to market issues.
• Use big data platforms for remote diagnostic analysis.
• Collect vehicle quality issues and push for improvements.

Skills

Strong troubleshooting and problem-solving abilities

Good communication skills with a customer-focused mindset

Able to work independently and respond quickly to service needs

Education

Diploma or above in Automotive, Mechanical, Electrical Engineering or related field

Tools

Diagnostic tools or remote diagnostic systems

Job description

Mobile Service Engineer – Aftersales DENZA

1 day ago Be among the first 25 applicants

About The Role

The Mobile Service Engineer provides on‑site vehicle repair and remote technical support to customers. The role works closely with Quality and R&D teams to address market issues quickly and uses big data tools for diagnostics and predictive analysis. This position also collects and validates vehicle quality information to drive continuous product improvement.

Responsibilities

• Provide on‑site vehicle repair service for end customer
• Offer remote technical support to customers to solve technical problems
• Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated from customers
• Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer technical solutions, and track real‑time vehicle handling progress
• Collect vehicle quality issues through multiple channels, push for improvements at the source, and validate the effectiveness of market solutions

Requirements

• Diploma or above in Automotive, Mechanical, Electrical Engineering or related field
• Hands‑on experience in vehicle repair, aftersales service, or technical support (EV experience preferred)
• Familiarity with diagnostic tools or remote diagnostic systems is an advantage

Skills & Competencies

• Strong troubleshooting and problem‑solving abilities
• Good communication skills with a customer‑focused mindset
• Able to work independently and respond quickly to service needs

We offer

• Performance and experience based competitive remuneration
• 25 holidays + public holidays
• Scottish Widows workplace pension
• Commute allowance
• Salary sacrifice car scheme
• Department & company wide team‑building events
• An exciting opportunity to be part of the European transition to Zero Emissions transportation and de‑carbonization of the economy

Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Engineering and Information Technology

Industries

• Motor Vehicle Manufacturing