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Technical Consultant - D365 & Power Platform
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Technical Consultant - D365 & Power Platform
Job summary
A leading technology consulting firm is seeking an experienced Dynamics 365 & Power Platform Technical Consultant in London. The ideal candidate will excel in customer-facing roles and have a strong background in Dynamics 365 solutions. Responsibilities include mentoring junior staff, leading customer workshops, and acting as a technical expert. A Bachelor's degree and at least 3 years of experience are required. This position offers a dynamic environment with opportunities for growth.
Qualifications
- At least 3 years of experience with Dynamics 365, including the digital contact centre platform.
- Experience in a consulting environment.
- Strong ability to communicate technical information to diverse audiences.
Responsibilities
- Act as the technical subject matter expert for Dynamics 365 and CX solutions.
- Lead workshops with customers to understand business requirements.
- Create specifications documentation for projects.
Skills
Education
We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.
- Use design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient.
- Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers.
- Stay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions.
- Lead workshops with customers to understand their business requirements, document requirements and design appropriate solutions.
- Create Solution, Functional and Technical Specifications documentation for the project.
- Have a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution.
- Mentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.
- Expected to be flexible with time and capable of working in a process-oriented environment.
- Excellent communicator with the ability to operate within cross-functional teams.
- Bachelor’s degree in computer science, Engineering, or a related field.
- At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions.
- Strong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Strong problem-solving and analytical skills, with the ability to think creatively and find innovative solutions to complex technical challenges.
- Ability to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs.
- Previous experience in a consulting environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.