Technical Consultant - D365 & Power Platform

AnaVation LLC; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology consulting firm is seeking an experienced Dynamics 365 & Power Platform Technical Consultant in London. The ideal candidate will excel in customer-facing roles and have a strong background in Dynamics 365 solutions. Responsibilities include mentoring junior staff, leading customer workshops, and acting as a technical expert. A Bachelor's degree and at least 3 years of experience are required. This position offers a dynamic environment with opportunities for growth.

Qualifications

• At least 3 years of experience with Dynamics 365, including the digital contact centre platform.
• Experience in a consulting environment.
• Strong ability to communicate technical information to diverse audiences.

Responsibilities

• Act as the technical subject matter expert for Dynamics 365 and CX solutions.
• Lead workshops with customers to understand business requirements.
• Create specifications documentation for projects.

Skills

Dynamics 365 expertise

Power Platform knowledge

Presentation skills

Communication skills

Problem-solving skills

Analytical skills

Education

Bachelor’s degree in computer science, Engineering, or related field

Job description

The Role

We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.

Responsibilities

• Use design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient.
• Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers.
• Stay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions.
• Lead workshops with customers to understand their business requirements, document requirements and design appropriate solutions.
• Create Solution, Functional and Technical Specifications documentation for the project.
• Have a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution.
• Mentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.
• Expected to be flexible with time and capable of working in a process-oriented environment.
• Excellent communicator with the ability to operate within cross-functional teams.

Skills and experience you bring

• Bachelor’s degree in computer science, Engineering, or a related field.
• At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions.
• Strong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Strong problem-solving and analytical skills, with the ability to think creatively and find innovative solutions to complex technical challenges.
• Ability to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs.
• Previous experience in a consulting environment.