Deficiency Technician

Pilothouse Digital Ltd.; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable home developer in Greater London is seeking a Deficiency Technician to join their Homeowner Care team. This role involves conducting inspections, managing warranty repairs, and ensuring a positive customer experience during the warranty period. Ideal candidates will have experience with drywall and paint, and an ability to work in fast-paced environments. This position offers an exciting opportunity for growth within a rapidly expanding company.

Qualifications

• Experience with drywall and paint required.
• Access to own vehicle is necessary.

Responsibilities

• Conduct pre-delivery inspection punch lists and re-inspections.
• Conduct homeowner orientations and key handovers.
• Assist in the coordination of trades for timely repairs.

Skills

Experience with drywall

Experience with paint

Ability to work in a fast-paced environment

Job description

Zenterra is growing again! We are looking for a Deficiency Technician to work in our Homeowner Care team. Looking for a great opportunity? We are building over 2500 homes in the next 5 years in Surrey and Langley alone. This is a golden opportunity to join an established developer that is about to scale. Sound appealing?

OUR CULTURE

Our employees are empowered to make decisions and participate in creative ways; this way of thinking contributes to the reason we’ve won 21 awards including 2 national awards. We don’t believe in just one way of thinking and this philosophy over the years has fostered confidence and trust within our teams. We never fail to take responsibility for our actions either. At Zenterra, we value inclusivity and honest communication. We don’t shy away from difficult conversations, whether you have something to say, or we have something to say.

GROWTH OPPORTUNITIES

We enable our employees to take charge of their careers and provide them with the opportunity to do the kind of work that amounts to something meaningful. After all, your growth means we grow too. You can expect to learn about things beyond your chosen focus.

WHAT YOU WILL BE DOING

• Conduct pre-delivery inspection punch lists and re-inspections
• Homeowner Orientation
• Attend walk-throughs with new homeowners
• Conduct homeowner orientations and key handovers
• Warranty Repairs and Maintenance
• Conduct deficiency assessments during the warranty period
• Assist in the coordination of trades when necessary to ensure timely and efficient repair of deficiencies
• Perform routine maintenance, including but not limited to drywall, paint and door repairs
• Homeowner Care
• Establish proper warranty expectations with homeowners by educating them during key touchpoints of the purchase experience
• Create a positive customer experience from closing through the Warranty period

WHAT YOU KNOW

• Experience with drywall
• Experience with paint
• Access to own vehicle

PREFERABLE SKILLS

• Previous experience with residential deficiency repair
• Any experience with residential carpentry or finishing work
• Ability to work in a fast-paced environment