Public jobs in United Kingdom

Join to apply for the IT Technician role at Sofidel S.p.A.

Sofidel, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.

We proudly own well‑known brands such as Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, while also producing for private‑label retailers. With the Papernet brand, we cater to the "Away‑from‑Home" sector, ensuring quality solutions for businesses and public spaces.

Provide IT support to the relevant users in compliance with data protection, data security, and Group policies and procedures.

• Provide technical support to users via email, phone, and Help‑Desk portal.
• Manage workstations and necessary hardware peripherals.
• Monitor hardware functionality and take action when necessary.
• Manage software installation and set up on computers according to specifications.
• Train end users on new software and IT equipment.
• Organise and schedule updates and maintenance with users.
• Maintain repair and correction records.
• Identify and suggest improvements to procedures.
• Act in compliance with data protection in line with current legislation and corporate policies.
• Promote a corporate culture based on safety.
• Apply Corporate Principles and Values.

Sofidel UK currently has an exciting opportunity for a motivated and detail‑oriented individual to join our IT department at our headquarters in Baglan! This is an excellent opportunity for someone with IT skills and a practical mindset to work in a fast‑paced, industrial environment.

• Manage the Network Infrastructure and provide IT Support to the Relevant Users in compliance with data protection, data security and Group policies and procedures.
• Provide on‑site IT support to users.
• Use and manage our internal ticketing system.
• Manage all IT Hardware (desktops, monitors, laptops, printers, mobile phones, etc.).
• Troubleshoot hardware, software, and network issues.
• Manage software installation and set up on computers according to specifications.
• Train end users on new software and IT equipment.
• Help support Office and/or Production systems/hardware.
• Organise and schedule updates and maintenance with users.
• Maintain repair and correction records.
• Identify and suggest improvements to procedures.
• Contribute to satisfying the continuing need for IT innovation and development.
• Acts in compliance with data protection in line with legislation and corporate policies.
• Promote a corporate culture based on safety.
• Apply corporate Principles and Values.

• Knowledge of vehicle routing and scheduling systems and WMS.
• HP/Cisco networking solutions, managing switches and virtual environments.
• Strong interpersonal and communication skills.
• Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity.
• Numerical and literacy skills to compile reports and necessary documentation as required.
• Can work on own initiative with minimum supervision.
• Good problem‑solving skills.
• Possess a methodical and flexible approach with the ability to prioritise a dynamic workflow.
• Good working knowledge of Microsoft Products (Windows/Office & associated applications).
• Excellent interpersonal skills and team player.
• Comparable work experience within an Administrator or Help Desk environment.
• Experience investigating network incidents and monitoring internal/external escalation.
• Full valid UK driving licence as travel to regions is expected.

• Minimum 3 years of technical experience in a similar environment (Manufacturing preferred) operating at a similar level.
• Formal education in a related field.

• Competitive Salary.
• Company Sick Pay.
• Life Assurance Scheme.
• Private Health Insurance.
• Pension contribution plus salary sacrifice option.
• Discount on Company products.
• 23 days annual leave, rising to 25 with service (+ public holidays).
• On site parking (electric vehicle charging available).
• Sofidel Language Learning Programme through digital platform for you and one additional user.

Mid‑Senior level.

Full‑time.

Information Technology.

Paper and Forest Product Manufacturing.

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