Office jobs in United Kingdom

Hybrid

Payplan

Full time

Permanent

Location: Grantham (Onsite 3 days a week, 2 days working from home)

Hours: Full Time, Monday-Friday, 40 hours per week (35 working hours and a paid 1 hr lunch break a day)

At PayPlan, we’re committed to helping people take control of their finances and build a brighter future. We’re looking for a Senior Business Analyst/Business Architect to join our Delivery Team. The team is integral to driving organisational success by ensuring the effective delivery of value aligned with PayPlan’s strategic objectives. Applying its expertise to implement change that enables the organisation and its people to embrace and adopt new systems, processes, and behaviours. Through this approach, the Delivery Team supports the achievement of strategic goals and fosters sustainable growth.

In this role, you will play a key part in shaping and implementing PayPlan’s business architecture, ensuring a robust foundation for the successful execution of our long-term strategy. You’ll lead workshops, define processes, and design business architecture that supports PayPlan’s long-term strategy. Working closely with stakeholders, technical leads, and development teams to translate complex business requirements into actionable solutions.

This is an exciting opportunity to shape the future of our organisation by delivering value-driven solutions and supporting strategic roadmaps.

• Design target state business architecture (value creation plan, capability map, operating model, value streams, business services model).
• Collaborate with business functions to clarify strategy and support target state design.
• Lead stakeholder analysis and translate objectives into clear business and functional requirements.
• Facilitate workshops for requirements gathering and process definition.
• Work with technical teams to shape scalable, efficient technology solutions.
• Support testing and ensure solutions meet agreed requirements and quality standards.
• Monitor and report on risks, issues, and dependencies.
• Maintain strong communication with Project Managers and stakeholders.
• Contribute to strategic technology roadmaps aligned with business goals.

• Minimum 5 years’ experience as a Business Analyst in Financial Services, with at least 2 years in a senior role.
• Minimum 3 years expertise in business process modelling and enterprise architecture.
• Experience designing organisation-wide business architecture aligned with strategy.
• Strong analytical and problem‑solving skills.
• Excellent documentation and communication skills.
• Ability to manage multiple projects and priorities.
• Confident leading workshops and discussions with diverse stakeholders.
• Highly organised, proactive, and detail‑oriented.
• Strong collaboration skills and adaptability in a fast‑paced environment.
• Experience working in Agile environments or familiarity with Agile methodologies.

We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.

We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer‑focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!

If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan.

Every application we receive is manually reviewed by our recruitment team — we do not use AI or automated systems to screen candidates. We’re committed to giving each applicant fair and thoughtful consideration.

Apply now

40 (35 hour working week with a paid lunch hour each day totalling 40 hours a week)

Working for PayPlan, you’ll have access to a range of employee benefits. We want to do the best for our colleagues, looking after their wellbeing and ensuring they have the support and resources needed to thrive both personally and professionally.

• Free on‑site parking at all our office locations
• Subsidised Gym Membership with local gym
• Cycle to work scheme
• Referral scheme – you can be rewarded for referring friends and family to join the team too!
• 2 charity days a year for our employees to use for a charity close to them
• Access to an inhouse Financial Advisor
• Access to our 24/7 Employee Assistance Programme
• Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations
• Access to JAAQ at work – a Mental Wellbeing Platform giving you access to videos and support whenever you need it
• Health Med Wellness – Wellness and Performance hub
• Discounts on many Highstreet stores
• Enhanced benefits for long‑serving employees, including additional holiday and much more