Facilities Assistant

Canada Life Group; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance firm in London seeks a Facilities Assistant to ensure smooth workspace operations. Responsibilities include supervising maintenance tasks, managing contractors, and ensuring compliance with health and safety standards. Ideal candidates will hold an IOSH managing safely certification and should have strong communication skills. This roles also requires flexibility to travel between sites and perform occasional out-of-hours work, all within a dynamic team environment that prioritizes workplace culture and personal development.

Benefits

Competitive salary and benefits package

Generous pension and bonus scheme

Private medical insurance

Life assurance

Personal and professional development opportunities

Qualifications

• Complete IOSH Managing Safely certificate after starting.
• Hold a full, clean driving license.
• Experience in manual handling and working at heights.

Responsibilities

• Lead planned and reactive maintenance tasks across building systems.
• Oversee small maintenance and improvement projects.
• Ensure compliance with statutory regulations and company policies.
• Act as key contact for building emergencies.

Skills

MS Office proficiency

Team collaboration

Communication skills

Risk management

Education

IOSH Managing Safely certificate

First aid certification

Tools

Power tools usage

Job description

Job Summary

The role ensures the smooth operation of workplace facilities by applying a good knowledge of facilities management processes and procedures. The Facilities Assistant supports the management and coordination of third‑party maintenance services, ensuring compliance with statutory, health & safety, and company standards, and contributes to the continuous improvement of workplace operations.

The role is primarily based in London but requires flexibility to travel between CLUK sites and occasional out of hours work to meet business needs or respond to emergencies.

What You’ll Do

Maintenance

Lead and deliver planned and reactive maintenance tasks across all building systems (including HVAC, electrical, plumbing, fire safety, etc.), ensuring prompt response to requests and breakdowns to minimise business disruption. Exercise judgement in selecting appropriate solutions from defined options.

Project Coordination

Oversee small maintenance and improvement projects, including planning, resource allocation, and progress monitoring. Apply a good understanding of procedures to coordinate activities and ensure project objectives are met.

Compliance and Quality Oversight

Ensure compliance with statutory regulations, company policies, and health & safety standards by conducting inspections, audits, and quality checks of completed works. Identify and address risks, and recommend improvements where appropriate.

Contractor and Record Management

Liaise with, supervise, and manage external contractors, ensuring all work is completed to specification, within agreed timescales, and in line with agreed standards. Maintain accurate records of maintenance activities, asset condition, and statutory inspections.

Emergency and Out of Hours Support

Act as a key point of contact for building emergencies, coordinating response and resolution. Be available for occasional out‑of‑hours work, including evenings or weekends, to support business needs or emergencies.

Workplace Support

Oversee office moves, space planning, and provide general workplace support to ensure smooth operations. Use initiative to select the most appropriate approach from established procedures.

Who You Are

• Effectively manage personal workload, adapting flexibly to changing priorities and the approach needed to achieve outcomes.
• Confident in the use of MS Office software, Word/Excel/Outlook, including creating and maintaining spreadsheets.
• Communicate confidently and professionally with all stakeholders both in writing and verbally, providing regular updates to colleagues and line management.
• Follow established processes, proactively identify and manage emerging risks, and seek opportunities for continuous improvement in procedures.
• Experience working collaboratively in small teams and with external contractors to achieve shared objectives.
• Consistently demonstrate the behaviours and values outlined in CLUK’s blueprint.
• Hold a full, clean driving licence and be comfortable travelling to multiple locations as required, including use of a company vehicle.
• Participate in the departmental out‑of‑hours call‑out rota, being available for planned periods as necessary.

Qualifications

• IOSH Managing Safely certificate to be completed by the candidate on commencement of the role.
• Full and clean driving licence.
• Manual Handling training.
• Safe use of power tools.
• Working at heights training.
• First aid certification.
• Defibrillator training.

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.

“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.