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Operations Director
Job summary
A recruitment agency is seeking an Operations Director in Bradford for a hybrid position, requiring at least three days in the office. This role demands significant leadership experience in operational management, with a focus on service delivery and customer support rather than software development. Candidates should be UK residents within commuting distance. The position offers a salary ranging from £65,000 to £80,000 annually, and aims to drive operational effectiveness and team development.
Qualifications
- 6+ years of operational leadership experience in relevant industries.
- Experience managing both technical and non-technical teams.
- Strong background in SaaS, EdTech, or managed services.
Responsibilities
- Define and improve operational strategy focused on efficiency.
- Drive operational planning and manage budgets.
- Lead and develop team leaders and foster a quality culture.
Skills
Hybrid role based in Bradford (minimum 3 days per week in office). Salary: £65,000 – £80,000 per year, dependent on experience.
The Operations Director will be a core member of the Senior Leadership Team, accountable for end‑to‑end delivery, support, and operational performance of the business. This role focuses on implementation, service delivery, customer support, and operational effectiveness rather than pure software development management.
- Strategy & Operations: Report directly to the Managing Director, define and continuously improve operational strategy with a focus on efficiency, quality, productivity and scalability.
- Own operational planning, capacity management and budgeting.
- Drive delivery consistency and provide a quality service.
- Evaluate internal processes and customer journeys to increase satisfaction and retention.
- Review challenges, forecast projected issues, develop mitigation strategies and monitor performance.
- Lead and develop team leaders and managers, embed quality culture and continuous improvement.
- Leverage AI tools across service delivery, reporting and productivity.
- Act as escalation point, set metrics and ensure retention, renewal and growth, driving revenue generation.
- Executive oversight of operational information and security controls (subject to confirmation).
- 6+ years experience in a similar operational leadership role.
- 3+ years of industry experience.
- Senior operations leadership experience in SaaS, EdTech or managed services.
- Strong background in delivery, implementation or support‑led environments.
- Experience using data and AI‑enabled tools to improve operations.
- Strategic, logical and commercially minded.
- Experience managing and coaching technical and non‑technical teams, with ability to communicate and influence stakeholders.
Must be UK resident within commutable distance of West Yorkshire. Visa sponsorship not available.
Job Type: Full Time – Category: Education.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.