Space NK Assistant Manager (37.5 hours)

Atria Watford; Watford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A well-known retail chain is looking for an Assistant Manager for their new store in Watford. In this role, you will support the Store Manager in maximizing sales and profitability while developing a high-performing team. Your primary focus will be delivering an excellent customer experience, motivating staff, managing stock accuracy, and ensuring compliance with company policies. The position requires strong leadership, communication, and organizational skills to adapt to a dynamic retail environment.

Qualifications

• Ability to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate the team.
• Strong prioritizing and organizational skills.
• Flexibility to meet rapidly changing priorities and deadlines.

Responsibilities

• Support the Store Manager to maximize sales and profitability while developing a high-performing team.
• Deliver excellent customer service by coaching the team.
• Manage stock file accuracy and minimize stock loss.

Skills

Customer service excellence

Team leadership

Strong communication skills

Analytical skills

Organizational skills

Job description

SpaceNK are thrilled to announce the upcoming opening of our newest store in Watford, located in the Harlequin Shopping Centre!

Main Purpose of the Role:

The Assistant Managers main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

They must aim to deliver:

• Our Brand Vision and Mission by living our brand pillars
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assists the Store Manager to identify a focused and commercial business plan to deliver bottom line profitability

Main Responsibilities:

Customer First

• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches their team to ensure a ‘customer first’ experience is delivered consistently. Ensures consistent product training and knowledge to provide unbiased customer advice

KPIS

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• Exceeds the company acquisition target for N.dulge
• Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities

Commerciality

• Actively identifies innovative opportunities to maximise their business
• Confidently analyses all available business reports to review weekly, monthly and yearly performance

Team

• Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivers feedback and manages performance in line with Company processes

Leadership

• Leads, motivates and inspires their team – be a role model!
• Coaches and develops their team and individuals to achieve their full potential

Store Operations

• Ensures their store is maintained in line with company maintenance and Health & Safety standards. Communicating all needs in a timely manner with the regional manager or property manager
• Understands and adheres to all Company loss prevention practices

Qualities

• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion
• Solution minded, uses initiative to positively solve problems