Staff, Retail Technology Enablement Manager

Warner Bros Games; Leavesden; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading entertainment company in the UK is seeking a Technical Product Owner to coordinate retail technology platforms, ensuring smooth operation and effective adoption. You will lead enablement strategies and maintain clear communication across teams. The ideal candidate will have a Bachelor's degree and up to 5 years of experience, encompassing skills in Microsoft Dynamics 365 and strong communication. The role offers a hybrid work model in Leavesden, with opportunities to shape exciting customer experiences.

Benefits

Hybrid work model

Qualifications

• Up to 5 years’ experience in technology enablement or IT business operations.
• Hands-on experience supporting enterprise applications in a retail or omnichannel environment.
• Strong written and verbal communication skills.

Responsibilities

• Lead the enablement of retail technology platforms, particularly Microsoft Dynamics 365.
• Ensure operations comply with internal and external requirements.
• Act as a key communications link between retail engineering and the wider business.
• Own the onboarding process for internal and external team members.

Skills

Communication skills

Technology enablement

Microsoft Dynamics 365

Problem-solving

Education

Bachelor’s degree in information technology, Business, or a related field

Tools

Azure DevOps

Asana

SAP

Power Platform

Job description

Your New Role

Are you passionate about connecting people, process, and technology to create magic behind the scenes? As a Technical Product Owner, you’ll sit at the centre of Warner Bros. Discovery’s retail technology universe—helping our teams bring amazing customer experiences to life. The role will report to the Senior Director Retail Experiences Technology and will be based out of Leavesden Park, Watford.

This role blends technology coordination, enablement, and communication. You’ll make sure our global retail platforms (like Microsoft Dynamics 365, Power Platform, SAP, Amazon, Adyen) run smoothly, are adopted effectively, and empower our engineering and business teams to do their best work. Think of yourself as part tech translator, part digital enabler, and part conductor of a beautifully orchestrated technology symphony.

Your Role Accountabilities

Technology Enablement & Adoption

• Lead the enablement and coordination of retail technology platforms – particularly Microsoft Dynamics 365 and integrated systems (SAP, Amazon, Adyen, and 3PL providers).
• Champion the effective use of tools across retail engineering (Azure DevOps, Git Repos, Asana, QA automation and beyond).
• Create engaging enablement strategies, training materials and self‑service guides that empower our teams to make the most of their tools.
• Maintain knowledge bases, wikis and documentation that support smooth adoption and continuous learning.

Governance & Operational Oversight

• Ensure our operations comply with internal and external requirements, including PCI‑DSS, legal, procurement and Technology & Operations policies.
• Collaborate closely with Cyber Security, Legal, Procurement and People & Culture to align engineering operations with company standards.
• Implement and uphold governance processes across the retail technology lifecycle and roadmap delivery.

Stakeholder Engagement & Communications

• Act as the key communications link between retail engineering and the wider business – turning technical updates into clear, meaningful stories.
• Promote the engineering roadmap through regular Asana updates, newsletters and cross‑team communications.
• Coordinate release updates, programme messaging and service reviews to keep stakeholders informed and engaged.
• Support executive communications and reporting to ensure visibility of engineering progress and performance.

Engineering Onboarding & Resource Readiness

• Own the onboarding process for internal and external team members, ensuring new joiners have timely access to tools, systems and documentation.
• Manage role‑based upskilling and maintain close relationships with Microsoft for training credits, certifications and materials.
• Track engineering headcount and financial forecasts, contributing to retail portfolio business case development working alongside Project Management and Business Analysis teams.
• Act as a first‑line reviewer and challenger of cost estimates and vendor proposals within the retail technology space.

Vendor & Procurement Coordination

• Partner with Procurement and vendor management teams to oversee investments in Microsoft and other third‑party platforms, licences and renewals.
• Coordinate CapEx tracking, purchase order management, invoice reviews and vendor deliverables throughout their lifecycle.
• Liaise with external partners to align service delivery, enhancements and integrations with the engineering roadmap.
• Support OpEx estimation and financial processes within the retail engineering domain.

Managed Service Oversight

• Lead monthly Delivery Partner / Vendor service reviews, tracking vendor performance, SLAs and continuous improvement actions to ensure a consistent and reliable technology service is delivered into the Retail business.
• Monitor support spend and recommend optimisations to improve value, performance and efficiency.

Qualifications & Experiences

Essential

• Bachelor’s degree in information technology, Business, or a related field.
• Up to 5 years’ experience in technology enablement, coordination or IT business operations.
• Hands‑on experience supporting enterprise applications in a retail or omnichannel environment.
• Working knowledge of Microsoft Dynamics 365, Third Party SaaS applications and collaboration tools.
• Strong written and verbal communication skills, with the ability to translate technical information for business audiences.

Desirable

• Experience with Agile delivery frameworks and tools such as Azure DevOps.
• Familiarity with procurement and financial management processes (CapEx and OpEx).
• Exposure to large‑scale retail, supply chain or commerce transformation programmes.
• Experience working across end‑to‑end delivery environments.

Additional Information

On June 9, 2025, Warner Bros. Discovery announced plans to separate into two publicly traded companies, Warner Bros. and Discovery Global, with an expected completion in mid‑2026. For more details, including leadership appointments and information on individual brands, please visit our newsroom here.

Although you will be hired by Warner Bros. Discovery, upon the planned separation in 2026, your employment likely will transition to Discovery Global. During this period of transformation, you’ll have an exciting opportunity to lay the foundation at one of the world’s premier entertainment brands.

Hybrid Working

This role is advertised as a Hybrid work model, that combines remote and in‑office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.