Credit Controller (Maternity Cover)

John Davidson Pipes Limited; Carlisle; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic UK company is looking for an experienced Credit Controller to manage a £2 million ledger involving 750–1000 customers. The role demands excellent organizational skills, strong communication, and attention to detail. The ideal candidate will handle cash collection, customer queries, and credit limit decisions. In return, the company offers a competitive salary, a monthly bonus scheme, and a supportive work environment. This is a maternity cover position in a well-established team.

Benefits

Competitive salary

Monthly bonus scheme

Supportive work environment

Qualifications

• Excellent organizational skills required to manage own ledger effectively.
• Strong attention to detail and accuracy in cash collection processes.
• Ability to communicate effectively with various departments and customers.

Responsibilities

• Manage all aspects of control for own ledger with £2 million value.
• Prioritize workload and contact customers for cash collection.
• Allocate incoming payments accurately to customer accounts.
• Resolve customer queries and handle incoming calls.
• Make informed credit limit decisions and manage stop lists.

Skills

Professional telephone manner

Strong communication skills

Attention to detail

Organizational skills

Tools

SAP Business One

Job description

At JDP we’re experts in civils drainage and water management. For over 50 years we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be a one-stop shop for our customers. All this and focusing on excellent customer service is why we continue to succeed and grow. We also pride ourselves on being a great company to work for!

JDP are looking for an experienced Credit Controllerto join our established team on a maternity cover basis. This is a fantastic opportunity to work in a dynamic environment and play a key role in managing our credit control function.

About the Role

You will be responsible for managing your own ledger with an approximate value of £2 million, covering 750–1000 customers. This role requires excellent organisational skills, attention to detail, and the ability to work independently while meeting individual and team targets.

Key Responsibilities

• Manage all aspects of control for your ledger
• Prioritise workload and contact customers to ensure cash collection meets monthly targets
• Accurately allocate all incoming payments to customer accounts
• Communicate effectively with head office departments, branches nationwide & regional sales offices.
• Handle incoming customer calls and resolve queries or elevate as needed
• To resolve invoice queries and raise credit notes promptly
• Make informed credit limit decisions and manage stop lists for overdue accounts
• Troubleshoot recurring issues and implement solutions
• Maintain and update customer credit limits, including obtaining higher limits for key customers through our credit insurance provider
• Liaise with Solicitors on overdue debt
• Follow company procedures to escalation potential bad debts

Profile

What We’re Looking For

• Professional telephone manner and strong communication skills
• level of accuracy and attention to detail
• Knowledge of SAP Business Oneis advantageous but not essential
• Good understanding of customer operations and best practices in customer service

Offer

• Enjoy working in a growing UK company, proudly owned by a global group.
• Receive a competitive salary that reflects your skills and contributions.
• Benefit from a monthly bonus scheme that rewards your hard work and dedication.