Space NK Store Manager (37.5 hours)

Atria Watford; Watford; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading retail company is seeking a Store Manager for its new store in Watford. This role involves maximizing sales while developing a high-performing team. Responsibilities include creating an inclusive environment, coaching staff to ensure excellent customer service, and effectively managing store operations. Ideal candidates will possess strong leadership skills, analytical abilities, and a commitment to a customer-first approach. If you are flexible and solution-minded, this opportunity could be for you.

Qualifications

• Ability to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate the team.
• Ability to understand and analyze commercial reports to drive business opportunities.
• Strong prioritizing and organizational skills.

Responsibilities

• Maximize sales and profitability through effective store management.
• Deliver a ‘customer first’ experience that exceeds customer expectations.
• Lead and motivate the team while fostering an inclusive environment.

Skills

Customer first experience

Leadership skills

Analytical skills

Strong prioritizing and organizational skills

Team recruitment and retention

Job description

Positions Available: 5 Hours Required: 37.5 hours

SpaceNK are thrilled to announce the upcoming opening of our newest store in Watford, located in the Harlequin Shopping Centre!

Main Purpose of the Role:

The Store Managers main responsibility is to maximise sales and profitability whilst developing and retaining a high performing team

They must aim to deliver:

• Our Brand Vision and Mission by living our brand pillars
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• A focussed and commercial business plan to deliver bottom line profitability

Main Responsibilities:

Customer First

• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches their team to ensure a ‘customer first’ experience is delivered consistently. Ensures consistent product training and knowledge to provide unbiased customer advice

KPIS

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• Exceeds the company acquisition target for N.dulge
• Manages payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities

Commerciality

• Actively identifies innovative opportunities to maximise their business
• Confidently analyses all available business reports to review weekly, monthly and yearly performance

Team

• Recruits and retains diverse teams that support our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivers feedback and manages performance in line with company processes

Leadership

• Leads, motivates and inspires their team – be a role model!
• Coaches and develops their team and individuals to achieve their full potential

Store Operations

• Ensures their store is maintained in line with company maintenance and Health & Safety standards. Communicating all needs in a timely manner with the regional manager or property manager
• Understands and adheres to all Company loss prevention practices

Qualities

• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate
• their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion
• Solution-minded, uses initiative to positively solve problems