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Membership Experience Host
Job summary
A leading fitness company in Rotherham is seeking a Host to provide exceptional customer service and support membership sales. In this role, you will welcome guests, promote club offerings, and maintain a high level of cleanliness. The ideal candidate is passionate about fitness and committed to delivering great experiences. This full-time position offers opportunities for career growth and benefits including a free gym membership and discounts across brands.
Benefits
Qualifications
- Outgoing and passionate about delivering great customer experiences.
- Confident in administration and handling club systems.
- Sales-driven with the ability to meet membership and retention targets.
Responsibilities
- Welcome members and guests while ensuring positive interactions.
- Support membership sales and retention with excellent service.
- Promote products and services available in-club.
Skills
As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.
- Welcoming members and guests, ensuring every interaction is positive and professional.
- Supporting membership sales and retention by providing excellent service and guidance.
- Driving secondary spend KPIs by promoting products and services available in‑club.
- Maintaining a high standard of cleanliness and hygiene across the club.
- Acting as a competent key holder, opening and closing the club as required.
- Handling administrative duties, including use of the membership software system.
- Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
- Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
- Ensuring member feedback and complaints are handled professionally and escalated when needed.
- Actively experiencing the products and services on offer so you can confidently recommend them to members.
- Outgoing, positive, and passionate about delivering great customer experiences.
- Confident in administration and able to handle day‑to‑day club systems.
- Sales‑focused, with the drive to hit membership and retention targets.
- Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
- Passionate about fitness, with a genuine interest in our products and services.
- Ambitious, with a willingness to learn and develop your skills for future progression.
- Free gym membership.
- 20% discount across all Frasers Group brands.
- Monthly Frasers Champion awards – winners receive double their salary for the month.
- Opportunity to deliver personal training sessions (if qualified).
- Training and development opportunities to grow your career.
Seniority level: Not applicable
Employment type: Full‑time
Job function: Other
Industries: Wellness and Fitness Services
Location: Rotherham, England, United Kingdom
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.