Membership Experience Host

Frasers Group; Rotherham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness company in Rotherham is seeking a Host to provide exceptional customer service and support membership sales. In this role, you will welcome guests, promote club offerings, and maintain a high level of cleanliness. The ideal candidate is passionate about fitness and committed to delivering great experiences. This full-time position offers opportunities for career growth and benefits including a free gym membership and discounts across brands.

Benefits

Free gym membership

20% discount across all brands

Monthly awards with cash bonus

Training and development opportunities

Qualifications

• Outgoing and passionate about delivering great customer experiences.
• Confident in administration and handling club systems.
• Sales-driven with the ability to meet membership and retention targets.

Responsibilities

• Welcome members and guests while ensuring positive interactions.
• Support membership sales and retention with excellent service.
• Promote products and services available in-club.

Skills

Customer service

Sales focus

Administration skills

Flexibility

Passion for fitness

Job description

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in‑club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in administration and able to handle day‑to‑day club systems.
• Sales‑focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

What We Offer

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

Seniority level: Not applicable

Employment type: Full‑time

Job function: Other

Industries: Wellness and Fitness Services

Location: Rotherham, England, United Kingdom