Part Time Night Receptionist

Ibis; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A hotel chain in Bristol is seeking a part-time Front Office team member to ensure guests receive quality service from arrival to departure. You will manage guest accounts, follow security protocols, and attend to audit tasks. Successful candidates should be prepared to work 24 to 32 hours per week, including weekends and bank holidays, with a salary of £13.12 per hour and numerous employee benefits.

Benefits

Discounted hotel stays worldwide

Discounts with key partners

2 free weekend breaks per year in the UK

Pension (subject to availability and T&C)

Meal provided while on duty

Uniform provided

Double‑time Bank Holiday Pay

Discounted food

Sick pay

Tips

Responsibilities

• Take care of guests from arrival through departure.
• Provide quality service during check‑in, check‑out, and throughout their stay.
• Complete all audit tasks as specified.
• Maintain control of guest and hotel accounts.
• Ensure security procedures with credit transactions and guest confidentiality.
• Promote hotel facilities and maximise sales.
• Attend to duties as requested by Management.

Job description

Company Description

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status‑quo. By joining, you become a Heartist® – hospitality is, first and foremost, a work of heart.

Job Description

• As part of the front‑office team, you will take care of guests from arrival through departure.
• Provide quality service, responding to requests promptly, efficiently and courteously during check‑in, check‑out and throughout their stay.
• Complete all audit tasks as specified by the Night Auditors checklist.
• Maintain control of guest and hotel accounts, ensuring all charges are accurate and posted timely.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Use every opportunity to promote hotel facilities and maximise sales through product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors.

Benefits

• Discounted hotel stays worldwide with the Heartist AccorHotels Bienvenue Card.
• Discounts with key partners.
• 2 free weekend breaks per year in the UK.
• Pension (subject to availability and T&C).
• Meal provided while on duty.
• Uniform provided.
• Double‑time Bank Holiday Pay.
• Discounted food, employee discount, friends & family discount.
• Eye test voucher, cycle‑to‑work scheme, sick pay, tips.

Job Types

Part‑time, Permanent

Part‑time hours

24 – 32 per week

Salary

£13.12 per hour

Schedule

• 8‑hour shift from 11 pm to 7:18 am.
• Weekend and Bank holiday availability.

Location

In person

Personal Data Processing

When you submit an application, Accor UK Economy Hotels Limited processes personal data to consider and manage your application. Information relating to your right to access, oppose, rectify and delete is available in our Employee Privacy Policy.

Commitment to Diversity & Inclusion

We are an inclusive company and aim to attract, recruit and promote diverse talent.