Guest Experience Host — Front Desk (Flexible Hours)

Rbhmanagement; City of Edinburgh; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hospitality group in Scotland is seeking an entry-level receptionist to create memorable guest experiences. Responsibilities include handling check-ins and check-outs, providing local recommendations, and maintaining the front desk's organization. Candidates should be detail-oriented, possess strong communication skills, and ideally have experience with Opera PMS. This full-time role offers various benefits including flexible working arrangements and discounts on hotel stays.

Benefits

Discounted hotel room rates

Additional leave for birthday

Enhanced maternity and adoption leave

Course sponsorship

30% discount on food and beverage

Refer a Friend scheme

Flexible working arrangements

Life insurance

Employee assistance programme

Social wellness events

Free meals on duty

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries.
• Detail-focused and organised, ensuring reservations go smoothly.
• A quick thinker who loves to solve problems.
• A team player with a flexible, ready-to-help attitude.

Responsibilities

• Be the first smile guests see and the friendly voice they remember.
• Handle check‑ins, check‑outs and ensure a VIP experience.
• Become the local expert for guests.
• Keep the front desk looking sharp and organized.
• Coordinate with housekeeping and maintenance for guest requests.
• Surprise guests with thoughtful touches.

Skills

Great communication skills

Detail-focused and organised

Problem-solving abilities

Customer service orientation

Experience with Opera PMS

Job description

A leading hospitality group in Scotland is seeking an entry-level receptionist to create memorable guest experiences. Responsibilities include handling check-ins and check-outs, providing local recommendations, and maintaining the front desk's organization. Candidates should be detail-oriented, possess strong communication skills, and ideally have experience with Opera PMS. This full-time role offers various benefits including flexible working arrangements and discounts on hotel stays.