Jobs in Manchester, United Kingdom

BNY is searching for a Vice President, Client Operations to lead our Client Services team in Manchester UK.

BNY is a leading global financial services company at the heart of the financial system, influencing nearly 20% of the world’s investible assets. Our culture empowers employees to grow and succeed, harnessing cutting‑edge AI and breakthrough technologies to transform industries and uplift communities worldwide.

• Day‑to‑day oversight of assigned portfolios to maintain high client experience levels.
• Transaction Management: Cash & Trade (Loans, Bonds, etc.) management oversight – engage with clients to ensure timely execution, report review, and preparation on portfolio performance; monitor service levels.
• Continuous collaboration and open communication with Lead Managers and Group Managers on status of work completed by supporting teams.
• Lead and participate in client meetings, ensuring minutes and follow‑up items are closed out.
• Develop strong relationships with Front Office Relationship Managers.
• Identify and resolve issues, serving as a high‑level escalation point for complex situations and ensuring successful resolution.
• Employee development: key role in training the support team on client and deal‑specific requirements.
• Partner with Global Group Managers to streamline business operations, standardize processes, and manage/control activities for quality and accuracy.
• Support key business programmes, including process improvements that drive greater operational efficiencies and superior client service.
• Serve as an escalation point and communicate effectively with internal shared services, external investment managers, brokers, and clients, driving overall client relationships and risk management.
• Partner Management: proactively monitor and manage partner activities, holding regular meetings and escalating any concerns.

• Minimum 5 years of Corporate Trust or related financial markets/securities industry experience, and minimum 7 years in financial services.
• Strong client‑management experience.
• Ability to review deal‑governing documents.
• Experience in loans (syndicated, bi‑lateral, real estate) highly desirable.
• Solid understanding of administered products, risk management, and control practices.
• Proactive monitoring and management of partner activities outside of Ireland.
• Strong decision‑making ability and quick issue resolution.
• Financial services technical skills.
• Excellent interpersonal, oral, and written communication skills.
• Exceptional analytical, organisational, and time‑management skills with the ability to meet tight deadlines.
• Proficiency in Microsoft Office, especially Excel.
• Experience with loans (syndicated, bi‑lateral, real estate) and CLOs very desirable.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. Flexibility, global resources, generous paid leave, and paid volunteer time are available to support your health, resilience, and financial goals.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.