Aftersales Retention Advisor

Williams Body Repair Centre (Manchester); Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious automotive service provider in Manchester is looking for an Aftersales Retention Advisor. You will ensure exceptional service delivery in a fast-paced environment and possess strong communication and IT skills. The role comes with competitive benefits, including up to 27 days of holidays, life assurance, and a referral bonus. Join a family-oriented team dedicated to delivering outstanding service to customers.

Benefits

Up to 27 days holidays

Life assurance cover

Annual children’s Christmas party & staff party

Referral scheme bonus of £1,000

Staff Canteen

Onsite parking

Qualifications

• Experience in a fast-paced contact centre or customer service environment.
• Ability to accurately process/input information.
• Focused on delivering exceptional customer service.

Responsibilities

• Ensure efficient service delivery to customers.
• Use excellent communication to assist customer needs.

Skills

Customer service skills

Excellent IT skills

Communication skills

Organisational skills

Interpersonal skills

Job description

Aftersales Retention Advisor at Williams Jaguar Land Rover

As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long‑established professional business, we are continually developing to meet the changing needs of the retail landscape using industry‑leading practices and the latest technologies.

We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive progressive and innovative training to help you develop skills that will stand you in good stead for a long and successful career with us.

Working hours between 8.00am – 6.00pm Monday to Friday (40 hours), plus Saturdays 8:30am to 12:30pm on a rota basis.

As an Aftersales Retention Advisor, you will have experience working in a fast‑paced contact centre or customer service environment. You will have excellent IT skills and be able to accurately process / input information whilst dealing with customers. You will be an excellent communicator with exceptional customer service, organisational, and interpersonal skills. We expect you to be a team player who is continually focused on the needs of the customer, ensuring we deliver exceptional and efficient service.

We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:

• Up to 27 days holidays (based on length of service), plus 8 bank holidays
• Life assurance cover
• Annual children’s Christmas party & staff party
• Referral scheme bonus of £1,000
• Staff Canteen
• Onsite parking

So, if you are a talented, motivated, customer focused individual looking to work for a prestigious company with strong family values, please apply now.

Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, you have been unsuccessful.

Whatever your question or feedback we are here to help. So please feel free to contact us.