Vice President, POM Product Owner

BNY Mellon Capital Markets, LLC; Manchester; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global financial services company based in Manchester is seeking a Vice President, POM Product Owner to oversee the Inquiry Management Group. The ideal candidate will lead initiatives that manage transactional inquiries, optimize client experience, and enhance platform resiliency. Key qualifications include experience in transaction banking and Agile methodologies, along with a strong understanding of payment processes. The role offers competitive compensation and benefits.

Benefits

Competitive compensation

Generous paid leave including volunteer time

Well-being programs

Qualifications

• Several years as a Product Owner, Product Manager, or Business Analyst in transaction banking.
• Proven experience in payment investigations or related areas such as payment processing.
• Strong problem-solving mindset in high-pressure settings.

Responsibilities

• Lead the Inquiry Management Group pod, ensuring efficient inquiry resolution.
• Collaborate with operations, compliance, IT, and client teams.
• Analyze investigation trends to drive operational efficiency.

Skills

Product Ownership

Agile/Scrum

Stakeholder Management

Payment Investigations

Data Analysis

API Integration

Communication

Education

Bachelor’s degree or equivalent experience

Tools

JIRA

Confluence

Excel

iGrafx

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We are seeking a Vice President, POM Product Owner to join our BNY Payments Enablement Enterprise Platform team in Manchester, UK. In this role, you will lead one of the pods in the Inquiry Management Group, which manages and resolves transactional inquiries across the payment’s lifecycle, enhancing operational support, client experience, and platform resiliency.

Key Responsibilities

• Lead the Inquiry Management Group pod, ensuring seamless, compliant, and efficient inquiry resolution.
• Collaborate with operations, compliance, IT, and client teams to balance business needs.
• Work closely with development teams, testers, and SMEs to deliver high‑quality solutions.
• Analyze investigation trends and use data to inform product decisions and drive operational efficiency.
• Maintain a product backlog, writing clear user stories and acceptance criteria.

Education & Experience

• Bachelor’s degree or equivalent work experience.
• Several years as a Product Owner, Product Manager, or Business Analyst in transaction banking.
• Proven experience in payment investigations or related areas such as payment processing, SWIFT messaging, or reconciliation.

Domain Expertise

• Deep understanding of payment transaction processing across different rails, methods, and workflows.
• Comprehensive knowledge of cross‑border payments, correspondent banking, and global payment schemes (SWIFT, SEPA, Fedwire, CHAPS).
• Strong knowledge of payment investigation workflows including exceptions handling, returns, repairs, and claims.
• Familiarity with ISO 20022 and legacy MT messaging standards.
• Awareness of regulatory requirements (AML, sanctions screening, FATF, PSD2, Travel Rule, etc.).
• Insight into the control environment of inquiries, fraud and sanctions workflows, and their integration with inquiries management.

Product Ownership & Agile Skills

• Experience as a Product Owner in Agile/Scrum environments with solid grasp of Agile principles and ceremonies.
• Ability to write clear, actionable user stories, define acceptance criteria, and manage a product backlog.
• Strong stakeholder management skills, balancing needs across operations, compliance, IT, and clients.
• Proven collaboration with development teams, testers, and business SMEs to deliver high‑quality solutions.

Technical & Analytical Skills

• Understanding of API integration, workflow systems, and case management tools used in transaction banking.
• Proficiency with tools such as JIRA, Confluence, Excel, iGrafx, and data visualization tools.
• Ability to analyze investigation trends and use data to inform product decisions.

Soft Skills & Other Qualities

• Strong communication and documentation skills, able to translate complex payment processes into business and technical requirements.
• High attention to detail in compliance‑ and risk‑sensitive environments.
• Strong problem‑solving mindset with ability to work independently in a fast‑paced, high‑pressure setting.
• Comfortable working in a global, cross‑functional team across different time zones.

Benefits & Rewards

BNY offers highly competitive compensation, benefits, and well‑being programs rooted in a strong culture of excellence and a pay‑for‑performance philosophy. You will have access to flexible global resources and tools that support your life’s journey, along with generous paid leave—including paid volunteer time—to help you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.