Security Alarm Tech – Customer Care & Remote Connectivity

Johnson Controls Inc.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global technology company in Manchester seeks a Customer Service Technician. In this full-time role, you'll provide technical support for alarm systems, troubleshoot issues, and deliver excellent service to customers. The ideal candidate will have strong problem-solving skills and experience in technical support. Enjoy competitive salary, generous leave, and career development opportunities.

Benefits

Competitive salary

Generous leave

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Free onsite parking

Career development opportunities

Casual dress on Fridays

Qualifications

• An interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Provide technical support to field engineers and customers.
• Diagnose and troubleshoot security alarm faults.
• Deliver excellent customer service to external residential and commercial customers.

Skills

Problem-solving

Excellent communication

Technical information conveyance

Job description

A leading global technology company in Manchester seeks a Customer Service Technician. In this full-time role, you'll provide technical support for alarm systems, troubleshoot issues, and deliver excellent service to customers. The ideal candidate will have strong problem-solving skills and experience in technical support. Enjoy competitive salary, generous leave, and career development opportunities.