Client Operations Leader — Global Financial Services

BNY Mellon Capital Markets, LLC; Manchester; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global financial services firm in Manchester is seeking a Vice President, Client Operations to oversee client experiences and manage transaction processes. The role requires a minimum of 5 years in Corporate Trust or a related financial field, along with strong client management and decision-making skills. The ideal candidate will excel in communication and analytical abilities. Competitive compensation and benefits are offered.

Benefits

Competitive compensation

Paid volunteer time

Generous paid leave

Qualifications

• Minimum 5 years in Corporate Trust or related financial markets/securities.
• Strong client-management experience required.
• Excellent interpersonal and communication skills essential.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Lead the Client Services team to ensure high client experience.
• Manage transaction oversight and execute timely reports.
• Collaborate with internal team leaders on work status.
• Develop strong relationships with Front Office Managers.
• Identify and resolve complex client issues.

Skills

Client management

Decision making

Analytical skills

Communication skills

Tools

Microsoft Excel

Job description

A leading global financial services firm in Manchester is seeking a Vice President, Client Operations to oversee client experiences and manage transaction processes. The role requires a minimum of 5 years in Corporate Trust or a related financial field, along with strong client management and decision-making skills. The ideal candidate will excel in communication and analytical abilities. Competitive compensation and benefits are offered.