Security Systems Support Specialist

Johnson Controls Inc.; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global building solutions provider in Manchester seeks a Customer Technical Advisor to provide essential technical support for security systems. The role involves troubleshooting alarm faults, delivering excellent customer service, and collaborating with field engineers. Strong problem-solving and communication skills are essential. Attractive benefits include a competitive salary, extensive leave, and career development opportunities.

Benefits

Competitive Salary

25 days of annual leave

Pension plan

Employee assistance program

Exclusive discounts

Free Onsite Parking

Career Development

Qualifications

• An interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Provide technical support to field engineers and customers.
• Diagnose and troubleshoot security alarm faults.
• Deliver excellent customer service to external residential and commercial customers.

Skills

Problem-solving

Excellent communication

Technical information conveyance

Job description

A global building solutions provider in Manchester seeks a Customer Technical Advisor to provide essential technical support for security systems. The role involves troubleshooting alarm faults, delivering excellent customer service, and collaborating with field engineers. Strong problem-solving and communication skills are essential. Attractive benefits include a competitive salary, extensive leave, and career development opportunities.