Vice President, Client Operations

BNY Mellon Capital Markets, LLC; Manchester; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global financial services firm in Manchester is seeking a Vice President, Client Operations to oversee client experiences and manage transaction processes. The role requires a minimum of 5 years in Corporate Trust or a related financial field, along with strong client management and decision-making skills. The ideal candidate will excel in communication and analytical abilities. Competitive compensation and benefits are offered.

Benefits

Competitive compensation

Paid volunteer time

Generous paid leave

Qualifications

• Minimum 5 years in Corporate Trust or related financial markets/securities.
• Strong client-management experience required.
• Excellent interpersonal and communication skills essential.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Lead the Client Services team to ensure high client experience.
• Manage transaction oversight and execute timely reports.
• Collaborate with internal team leaders on work status.
• Develop strong relationships with Front Office Managers.
• Identify and resolve complex client issues.

Skills

Client management

Decision making

Analytical skills

Communication skills

Tools

Microsoft Excel

Job description

Vice President, Client Operations

BNY is searching for a Vice President, Client Operations to lead our Client Services team in Manchester UK.

Overview

BNY is a leading global financial services company at the heart of the financial system, influencing nearly 20% of the world’s investible assets. Our culture empowers employees to grow and succeed, harnessing cutting‑edge AI and breakthrough technologies to transform industries and uplift communities worldwide.

Responsibilities

• Day‑to‑day oversight of assigned portfolios to maintain high client experience levels.
• Transaction Management: Cash & Trade (Loans, Bonds, etc.) management oversight – engage with clients to ensure timely execution, report review, and preparation on portfolio performance; monitor service levels.
• Continuous collaboration and open communication with Lead Managers and Group Managers on status of work completed by supporting teams.
• Lead and participate in client meetings, ensuring minutes and follow‑up items are closed out.
• Develop strong relationships with Front Office Relationship Managers.
• Identify and resolve issues, serving as a high‑level escalation point for complex situations and ensuring successful resolution.
• Employee development: key role in training the support team on client and deal‑specific requirements.
• Partner with Global Group Managers to streamline business operations, standardize processes, and manage/control activities for quality and accuracy.
• Support key business programmes, including process improvements that drive greater operational efficiencies and superior client service.
• Serve as an escalation point and communicate effectively with internal shared services, external investment managers, brokers, and clients, driving overall client relationships and risk management.
• Partner Management: proactively monitor and manage partner activities, holding regular meetings and escalating any concerns.

Qualifications

• Minimum 5 years of Corporate Trust or related financial markets/securities industry experience, and minimum 7 years in financial services.
• Strong client‑management experience.
• Ability to review deal‑governing documents.
• Experience in loans (syndicated, bi‑lateral, real estate) highly desirable.
• Solid understanding of administered products, risk management, and control practices.
• Proactive monitoring and management of partner activities outside of Ireland.
• Strong decision‑making ability and quick issue resolution.
• Financial services technical skills.
• Excellent interpersonal, oral, and written communication skills.
• Exceptional analytical, organisational, and time‑management skills with the ability to meet tight deadlines.
• Proficiency in Microsoft Office, especially Excel.
• Experience with loans (syndicated, bi‑lateral, real estate) and CLOs very desirable.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. Flexibility, global resources, generous paid leave, and paid volunteer time are available to support your health, resilience, and financial goals.

EEO Statement

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.