Security Systems Support Specialist

Johnson Controls, Inc.; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading building performance solutions provider in Manchester is seeking a Technical Support Advisor to provide critical technical support to customers. In this phone-based role, you will diagnose alarm system faults and deliver excellent customer service. Ideal candidates are detail-oriented problem solvers with strong communication skills. This full-time position offers competitive salary, generous leave, and career development opportunities.

Benefits

Competitive Salary

25 days of annual leave

Holiday Purchase Scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Free Onsite Parking

Dress Down Fridays

Qualifications

• An interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external residential and commercial customers.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem-solving

Communication skills

Technical information conveyance

Job description

A leading building performance solutions provider in Manchester is seeking a Technical Support Advisor to provide critical technical support to customers. In this phone-based role, you will diagnose alarm system faults and deliver excellent customer service. Ideal candidates are detail-oriented problem solvers with strong communication skills. This full-time position offers competitive salary, generous leave, and career development opportunities.