Security Tech Support Specialist – Onsite, Manchester

Johnson Controls Inc.; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading building solutions company in Manchester is seeking a Technical Support Specialist to provide support to field engineers and customers. The role involves diagnosing security alarm faults, delivering exceptional customer service, and maintaining records. With competitive salary, generous leave, and opportunities for career growth, it's a great chance to join a dedicated team focused on making buildings smarter.

Benefits

Competitive salary

25 days annual leave

Pension plan with up to 7% employer match

Comprehensive benefits

Free onsite parking

Exclusive discounts

Qualifications

• Previous experience in technical problem-solving preferred.
• Background in customer service desirable.
• Ability to work under pressure and deliver excellent service.

Responsibilities

• Provide technical support to field engineers and customers.
• Diagnose and troubleshoot security alarm faults.
• Deliver customer service to residential and commercial customers.

Skills

Problem-solving

Excellent communication skills

Ability to convey technical information

Job description

A leading building solutions company in Manchester is seeking a Technical Support Specialist to provide support to field engineers and customers. The role involves diagnosing security alarm faults, delivering exceptional customer service, and maintaining records. With competitive salary, generous leave, and opportunities for career growth, it's a great chance to join a dedicated team focused on making buildings smarter.