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Enterprise Customer Success Manager - AI Insurance SaaS
Job summary
A leading technology company in London seeks a Customer Success Manager to drive value and adoption of their AI-powered platform. You'll manage enterprise accounts, ensuring strong revenue retention, delivering impactful customer engagements, and collaborating cross-functionally. Ideal candidates will have experience in enterprise SaaS and demonstrated problem-solving skills. Join a high-performing team committed to making an impact by supporting the insurance sector's evolution.
Benefits
Qualifications
- Delivered measurable value and outcomes for enterprise SaaS customers.
- Managed account health for renewals and growth opportunities.
- Led impactful customer engagements leading to increased satisfaction.
- Captured customer feedback to influence product improvements.
- Collaborated effectively with internal teams on customer success.
Responsibilities
- Guide accounts to achieve strategic outcomes and use core product capabilities.
- Maintain and grow account health to ensure retention and expansion.
- Deliver high-quality customer engagements showcasing product value.
- Translate customer insights into actionable product improvements.
- Collaborate with various teams for seamless service delivery.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.