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Remote Service Delivery Manager – Health Assessments
Job summary
A leading public services company is seeking a Service Delivery Manager to oversee operations, ensure quality service delivery, and lead a team. The ideal candidate will have experience in delivering performance targets and supporting remote teams. This role includes responsibilities such as managing customer complaints, fostering team development, and ensuring operational excellence. Join a supportive culture that values diversity and contributes to better public services.
Benefits
Qualifications
- Experience leading and developing teams.
- Experience of delivering challenging performance targets.
- Health Assessment experience helpful but not essential.
- Ability to engage and support remote teams.
Responsibilities
- Ensure delivery of volumes, quality, and service levels.
- Manage team performance against targets.
- Facilitate team communications.
- Support continuous professional development of staff.
- Manage absences proactively.
- Resolve customer complaints effectively.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.