Subbly: Buyer Success Consultant

The10minutecareersolution; Remote; GBP 40,000 - 50,000; Full time

Job summary

A reputable digital services provider is seeking a Buyer Success Consultant to assist merchants in utilizing the AI Site Builder effectively. The role is fully remote and requires flexibility across US time zones. Candidates should have at least 2 years of experience in SaaS customer support and possess solid technical skills. Responsibilities include providing live support, engaging with customers via chat and email, and documenting solutions. Excellent communication skills in English are essential, and familiarity with ecommerce platforms is beneficial.

Qualifications

• Experience in SaaS customer support, success or technical roles required.
• Proficiency with AI tooling and ecommerce platforms is a plus.
• Strong written and verbal communication skills in English are necessary.

Responsibilities

• Provide hands-on support within the AI Site Builder for merchants.
• Act as first responder to inbound inquiries across various channels.
• Document solutions for technical issues and create help articles.

Skills

Technical troubleshooting

Customer engagement

Communication in English

Problem-solving

Education

2+ years in SaaS customer support

Tools

Intercom

Slack

Zoom

OpenAI models

Shopify

WordPress

Job description

Versatile availability throughout US time zones (EST, CST, PST) together with weekends

Stories to: Head of Service provider Success

We’re in search of a Buyer Success Consultant with sturdy technical abilities and prior fingers on expertise utilizing AI tooling and vibe coding as a part of their each day workflow. The perfect candidate is comfy working with AI powered builders, troubleshooting technical points, and supporting retailers in constructing and refining their web sites. Expertise and a strong understanding of the subscription commerce panorama and ecommerce platforms is a powerful plus. This can be a absolutely distant, full time position requiring flexibility throughout US time zones and occasional weekend availability.

Job objective

As a Buyer Success Consultant you play a important position in supporting Subbly retailers in efficiently operating and rising their companies whereas contributing to adoption and efficient use of Subbly’s AI Web site Builder . You present immediate, pleasant, and efficient help throughout chat and e mail by way of Intercom, reside calls by way of Zoom, and neighborhood channels resembling Slack and Fb.

You’re employed fingers on with retailers contained in the AI Web site Builder , serving to them form, refine, and troubleshoot their web site builds. You additionally act as a bridge between retailers and Subbly’s product and engineering groups by advocating for buyer wants, figuring out recurring patterns, and surfacing actionable insights primarily based on actual world utilization.

Duties and tasks

• Act as first responder to inbound inquiries from retailers, clients, companions, and leads throughout all channels together with Intercom, Slack, and Fb
• Present fingers on help contained in the AI Web site Builder together with tailoring prompts, debugging layouts, and helping retailers in reaching top quality web site outputs
• Preserve deep understanding of Subbly ’s ecosystem together with AI tooling, aggressive positioning, platform limitations, and finest follow workarounds
• Reasonable and have interaction in Slack and Fb communities with a powerful concentrate on training, tone, and vibe primarily based engagement
• Motion inbound requests associated to billing, product training, characteristic use instances, and technical troubleshooting
• Escalate technical errors, chargeback threats, irate clients, and undocumented edge instances with acceptable urgency
• Doc options to FAQs, platform workflows, AI Web site Builder directions, and technical limitations by way of assist articles and tutorial movies
• Draft service provider going through communications together with characteristic bulletins, onboarding flows, and technical problem updates
• Collaborate with cross useful groups by documenting and escalating characteristic requests, integration wants, and product enhancements

Vibe coding and AI tooling expertise (plus)

• Expertise with AI assisted constructing instruments resembling Lovable, Bolt, Replit, or Base44
• Familiarity with AI pushed web site or UI technology platforms resembling Vercel v0, Builder.io AI, Framer AI, Wix ADI, or related instruments
• Potential to iterate on AI outputs, enhance immediate high quality, and information retailers towards finest practices when utilizing AI powered builders

Accountabilities

• Service provider satisfaction and long run retention
• Service provider onboarding success price
• Neighborhood engagement and training high quality

Key metrics

• Buyer happiness scores in Intercom
• First response and determination occasions
• Trial to paid conversion price influenced by Buyer Success engagement
• At the very least 2 years of confirmed expertise in SaaS buyer help, buyer success, technical help, or account administration roles
• Proficiency with AI tooling used every day, together with OpenAI fashions, Anthropic fashions, and comparable AI platforms
• Expertise with ecommerce or subscription platforms resembling Shopify, Magento, BigCommerce, Squarespace, Wix, WooCommerce, Etsy, or WordPress
• Robust understanding of ecommerce finest practices
• Glorious written and verbal communication abilities in English, further languages resembling French or Spanish are a plus
• Expertise with Intercom, Slack, Zoom, Loom, Asana, and Google Workspace
• Inventive drawback solver with sturdy consideration to element
• Potential to work versatile hours throughout EST, CST, and PST time zones together with weekends when mandatory

Tips on how to apply

Should you suppose you’re the fitting particular person for this position, please apply right here . Our staff will evaluate all functions and can contact solely those that finest match what we’re in search of.

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