IT Help Desk Technician II – Hybrid, London

Applied Intuition Inc.; City of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in London is seeking an IT Support Technician II to provide technical assistance to end users and lead internal projects. The ideal candidate should have strong skills in hardware and software support, exceptional communication abilities, and experience with various IT tools including Okta and Azure. This role offers a hybrid work model and an opportunity to be part of a global team.

Benefits

Company-paid therapy sessions

Annual company-wide week off

Paid parental leave

Access to on-demand e-learnings

Discounted gym membership

Free lunch 2 days per week

Qualifications

• Adaptable and self-motivated individual with a broad technical skill set.
• Strong critical thinking skills with the ability to devise solutions.
• Experience with cloud/SaaS systems and writing documentation.

Responsibilities

• Provide technical support to end users
• Lead internal IT projects
• Create and manage knowledge base documentation

Skills

PC and Mac hardware/software support

Exceptional written and verbal communication skills

Network troubleshooting experience

Flexibility and multitasking ability

Audio/visual hardware and software support

Experience supporting GSuite & Office 365

Computer security and threat protection concepts

Tools

Okta

Azure/Intune

Jamf

Job description

A leading technology company in London is seeking an IT Support Technician II to provide technical assistance to end users and lead internal projects. The ideal candidate should have strong skills in hardware and software support, exceptional communication abilities, and experience with various IT tools including Okta and Azure. This role offers a hybrid work model and an opportunity to be part of a global team.