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IT Help Desk Administrator

Solifi Group

Milton Keynes

On-site

GBP 60,000 - 80,000

Full time

30+ days ago

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Job summary

A financial technology company in Milton Keynes seeks a full-time IT Support Technician. Responsibilities include providing technical support, troubleshooting hardware and software issues, and managing support tickets. The ideal candidate has basic IT knowledge and strong communication skills. Benefits include medical insurance, a pension scheme, and various employee perks. Applications close on 02 Mar 2026.

Benefits

Private medical insurance

Auto enrolment pension scheme

Cycle to work scheme

Group Life Insurance

Group Income Protection Insurance

Free on-site parking

23 days Holiday

Option to buy more holiday

Generous Employee Referral Scheme

Discounted eye tests & glasses

Help towards professional association subscriptions

Various companywide social events

Support with professional qualifications

Qualifications

Less than 1 year of experience preferred.
Familiarity with common IT tools is beneficial.

Responsibilities

Provide first-line technical support to internal users.
Troubleshoot hardware and software issues.
Log and manage support tickets using Jira.
Assist with onboarding/offboarding processes.
Maintain documentation and update knowledge base.

Skills

Basic understanding of Windows OS

Microsoft Office

Strong communication skills

Problem-solving skills

Ability to work independently

Customer-first attitude

Education

Vocational education or certifications (e.g., CompTIA A+, ITIL Foundation)

Tools

Jira Service Management

About Solifi Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.

About the Team

The Global Corporate IT team maintain the internal IT Systems and Infrastructure such as Datacenters, Networks, End User Computing and Collaboration tools as well as Security Operations and Directory Services. Our aim is to provide an excellent end user experience for our internal customers, providing them secure and robust systems that allow then to focus on their Solifi objectives and deliverables.

Role and Responsibilities

Provide first-line technical support to internal users in-person and via phone, email, and remote tools.
Troubleshoot hardware and software.
Log and manage support tickets using Jira Service Management.
Escalate unresolved issues to senior technicians or relevant departments.
Assist with onboarding and offboarding processes, including device setup and account provisioning.
Maintain documentation and update knowledge base articles.
Attend the office once a week and on-demand to support physical device issues, maintain office equipment, and collaborate with the team.

About You

Basic understanding of Windows OS, Microsoft Office, and common IT tools.
Strong communication and problem-solving skills.
Ability to work independently and manage time effectively in a remote setting.
A customer-first attitude with a willingness to learn.
Relevant education or certifications (e.g., CompTIA A+, ITIL Foundation).

As an Equal Opportunity Employer, we are committed to a diverse workforce. Solifi does not sponsor employment visa for this role. Candidate must be able to pass criminal and credit background check.

Preferred Experience Level