Help Desk - IT Support Technician II

Applied Intuition Inc.; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in London is seeking an IT Support Technician II to provide technical assistance to end users and lead internal projects. The ideal candidate should have strong skills in hardware and software support, exceptional communication abilities, and experience with various IT tools including Okta and Azure. This role offers a hybrid work model and an opportunity to be part of a global team.

Benefits

Company-paid therapy sessions

Annual company-wide week off

Paid parental leave

Access to on-demand e-learnings

Discounted gym membership

Free lunch 2 days per week

Qualifications

• Adaptable and self-motivated individual with a broad technical skill set.
• Strong critical thinking skills with the ability to devise solutions.
• Experience with cloud/SaaS systems and writing documentation.

Responsibilities

• Provide technical support to end users
• Lead internal IT projects
• Create and manage knowledge base documentation

Skills

PC and Mac hardware/software support

Exceptional written and verbal communication skills

Network troubleshooting experience

Flexibility and multitasking ability

Audio/visual hardware and software support

Experience supporting GSuite & Office 365

Computer security and threat protection concepts

Tools

Okta

Azure/Intune

Jamf

Job description

Help Desk - IT Support Technician II (Hybrid, London)

London, UK

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Are you an IT enthusiast who loves new technologies and gadgets? Do you genuinely enjoy resolving technical problems and helping your co‑workers to grow their technical skills?

OpenTable is currently seeking a Help Desk Tier II for our Global IT Help Desk team, called TechTable. This person will serve as the escalation point for the TechTable team and resolve complex technical problems related to hardware, software, and access. They’ll also lead IT projects and become a subject matter expert on internal tools and systems.

Our ideal candidate is a self‑motivated individual with a broad technical skill set and a passion for delivering world‑class customer service. This candidate should be very adaptable and ready to work in a fast‑paced, global enterprise environment. Things move quickly, so you’ll be expected to instinctively handle competing priorities, but still be accountable to deadlines and focused on getting the job done.

Additionally, this candidate should possess strong critical thinking skills and the ability to devise solutions to technical or process‑related issues in a complex environment. You should be comfortable writing knowledge base documentation, scripting, and working with Windows servers and cloud/SaaS systems. You should also enjoy working closely with other teams in Security, Infrastructure, and Network Operations.

• Provide a wide range of technical support to end users through chat, email, and remote support
• Lead internal IT projects
• Identify service automation opportunities
• Systems administration (Okta, Azure/Intune, Jamf, and others)
• Support corporate office systems and teams
• Manage and support Telcomm/Video Conference services
• Test and configure end‑user hardware and software
• Support employee onboarding and offboarding
• Create, curate, and revise knowledge base documentation & company‑wide technical communications
• Manage your ticket queue with SLAs in mind

Knowledge/Skills Required:

• PC and Mac hardware/software support
• Computer system security & compliance policies
• ITSM and Service Desk management concepts
• Experience supporting GSuite & Office 365
• Experience with workflow tools such as Zapier, Workato, or similar for integration and automation.
• In‑depth knowledge of identity access management (Okta)
• Audio/visual hardware and software support
• iOS and Android mobile device support
• Network troubleshooting experience
• Computer security and threat protection concepts
• Basic project management concepts
• Patient, positive, and supportive attitude
• Exceptional written and verbal communication skills
• Flexibility and ability to multitask in a fast‑paced environment

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well‑being:
• Company‑paid therapy sessions through SpringHealth
• Company‑paid subscription to Headspace
• Annual company‑wide week off a year – the whole team fully recharges (and returns without a pile‑up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Focus on your career growth:
• Access to thousands of on‑demand e‑learnings
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program – including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications – via calls, Slack messages, or emails – outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

OpenTable, Inc. and its respective subsidiaries (together, ‘OpenTable”, “our/we/us”, or “Company”) will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (OpenTable (%20Germany) andOpenTable (All Other Locations) ). As part of the application process OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.