Hotel Receptionist jobs in United Kingdom

Job Title: Mental Health Transport Assistant

Location: 4200 Waterside, Birmingham Business Park, B37 7YN

Reports To: Deputy Care Operations Manager (DCOM)

Job Type: Full-time

Shift Pattern: 4 on / 4 off (alternating between 4 days and 4 nights)

Pay: Blended rate of £12.91 p/hr (starting from £28,280.10 annually)

Secure Care UK is looking for compassionate and dedicated Mental Health Transport Assistants. You will work directly with patients, ensuring safe and dignified transport during mental health crises, and applying de‑escalation techniques and trained interventions as needed.

• Support a range of transport needs for individuals detained under the Mental Health Act, including hospital transfers, court or prison escorts, and medical appointments.
• Lead house extractions under Section 135, working alongside police and mental health professionals to move patients from their homes to a place of safety.
• Conduct community assessments, supporting local authority mental health reviews in patients’ homes.
• Supervise and support admitted patients during hospital stays (bed watch services).
• Provide care and supervision for patients held in psychiatric suites under Section 136 or 135, often for extended periods.
• Work in crews of two or more, rotating between driving, escorting, and sitting with patients.

• Full UK Manual Driving Licence (Required).
• Enhanced DBS certificate within the last 3 years (Preferred).
• Strong communication skills and the ability to remain calm under pressure.
• Team player with resilience, empathy, and great attention to detail.
• Minimum 12 months driving experience preferred.

• Full induction covering de‑escalation, physical intervention, handcuff training, and First Aid.
• Additional specialist training and NVQ Diplomas.
• Career progression and mentoring opportunities.

• Company pension.
• Refer‑a‑friend bonus.
• Health Care Cash Plan (after 6‑month probation).
• Blue Light Card eligibility.
• Employee Assistance Programme (from day one).
• Full uniform and enhanced PPE.
• Additional annual leave after 2 years.
• Wagestream financial wellbeing platform.
• Monthly Care Awards and driver recognition schemes.
• Suggestion scheme with rewards for implemented ideas.

Due to the nature of the work, flexibility is essential. Shifts may overrun or vary depending on patient needs. Overtime is paid at £22 p/hr, with enhanced pay (£1.20 p/hr) for work involving Place of Safety and Bed Watch. Additional shift enhancements of £1.75 p/hr may apply for call‑ins or extra shifts.

Secure Care UK is an equal opportunities employer. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.