Mental Health Transport Assistant

Orcutt Labs, Inc.; United Kingdom; On-site; GBP 27,000 - 32,000; Full time

Job summary

A mental health service provider in Keynsham is looking for a Mental Health Transport Assistant. The role involves supporting transport for individuals under the Mental Health Act and supervising patients during their stays. Candidates must have a full UK driving licence and strong communication skills. The position offers full training and various benefits including a pension and health care plan.

Benefits

Company pension

Refer-a-friend bonus

Health Care Cash Plan

Blue Light Card eligibility

Employee Assistance Programme

Full uniform and enhanced PPE

Additional annual leave after 2 years

Wagestream financial wellbeing platform

Monthly Care Awards

Suggestion scheme with rewards

Qualifications

• Full UK Manual Driving Licence is required.
• Enhanced DBS certificate within the last 3 years preferred.
• Minimum 12 months driving experience is preferred.

Responsibilities

• Support transport needs for individuals detained under the Mental Health Act.
• Conduct house extractions under Section 135.
• Supervise and support admitted patients during hospital stays.
• Work in crews of two or more in secure vehicles.

Skills

Strong communication skills

Ability to stay calm under pressure

Team player with resilience

Attention to detail

De-escalation techniques

Education

Full UK Manual Driving Licence

Enhanced DBS certificate

Job description

Join to apply for the Mental Health Transport Assistant role at Orcutt Labs, Inc.

Job Details

Full Time (40.3 - 46.25 hours/week)

Location: Unit 1 Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED

Reports To: Deputy Care Operations Manager (DCOM)

Shift Pattern: 4 on / 4 off (alternating between 4 days and 4 nights)

Pay: Blended rate of £12.94–£13.03 per hour (starting from £27,351.89 – £31,130.45 based on expected hours)

Overtime: £22 per hour, with enhanced pay (£1.20 per hour) for work involving Place of Safety and Bed Watch. Additional shift enhancements of £1.75 per hour may apply for call‑ins or extra shifts.

Responsibilities

• Support transport needs for individuals detained under the Mental Health Act, including hospital transfers, court or prison escorts, and medical appointments.
• Conduct house extractions under Section 135, working alongside police and mental health professionals to safely move patients from their home to a place of safety.
• Conduct community assessments, supporting local authority mental health reviews in people’s homes.
• Supervise and support admitted patients during hospital stays through bed watch services.
• Provide care and supervision for patients held in psychiatric suites under Section 136 or 135 (often for up to 24–36 hours).
• Work in crews of two or more, rotating between driving, escorting, and sitting with patients in specially‑adapted secure vehicles.

Requirements

• Full UK Manual Driving Licence (Required).
• Enhanced DBS certificate within the last 3 years (Preferred).
• Strong communication skills and ability to stay calm under pressure.
• Team player with resilience, empathy, and great attention to detail.
• Minimum 12 months driving experience preferred.
• Ability to apply de‑escalation techniques and trained interventions during mental health crises.

Training & Development

• Full induction including de‑escalation, physical intervention, handcuff training, and First Aid.
• Additional specialist training and NVQ Diplomas.
• Career progression and mentoring opportunities.

Benefits

• Company pension.
• Refer‑a‑friend bonus.
• Health Care Cash Plan (after 6‑month probation).
• Blue Light Card eligibility.
• Employee Assistance Programme (from day one).
• Full uniform and enhanced PPE.
• Additional annual leave after 2 years.
• Wagestream financial wellbeing platform.
• Monthly Care Awards and driver recognition schemes.
• Suggestion scheme with rewards for implemented ideas.

Equal Opportunities

Secure Care UK is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.