Junior Credit Controller — Path to Credit Specialist

Leep Utilities Limited; Salford; On-site; GBP 21,000 - 25,000; Full time

Job summary

A utilities management company in Salford is seeking a Customer Operations professional to manage domestic accounts across heating and electricity networks. Responsibilities include handling debt calls, negotiating payment plans, and supporting vulnerable customers. This role offers potential career progression into credit control. Benefits include competitive salary, paid holidays, annual bonuses, and professional development opportunities.

Benefits

25 days paid holiday + bank holidays

Birthday off

Annual discretionary bonus

Company pension plan

Health Cash plan

Events throughout the year

Paid professional memberships

Qualifications

• Good core IT skills inclusive of knowledge of Microsoft Word, Excel and Mail Merge.
• Strong written and verbal communication skills.
• Good interpersonal skills and effective negotiation techniques.

Responsibilities

• Handling inbound and outbound debt calls.
• Negotiating payment plans within regulatory guidance.
• Chasing and monitoring outstanding debt by phone/e-mail.

Skills

Good core IT skills

Strong written and verbal communication skills

Good interpersonal skills and effective negotiation techniques

Understanding of best-in-sector credit control policies

Ability to build ongoing relationships

Knowledge of litigation options

Ability to adapt as priorities change

Tools

Microsoft Word

Microsoft Excel

Job description

A utilities management company in Salford is seeking a Customer Operations professional to manage domestic accounts across heating and electricity networks. Responsibilities include handling debt calls, negotiating payment plans, and supporting vulnerable customers. This role offers potential career progression into credit control. Benefits include competitive salary, paid holidays, annual bonuses, and professional development opportunities.