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Transport Operations Coordinator
Job summary
A growing logistics business in Hythe is seeking an experienced Transport Operations Coordinator to ensure efficient collections and deliveries across the UK and Europe. The ideal candidate will have over 5 years of experience in logistics and be detail-oriented with strong communication skills. This position involves daily coordination with drivers and customers, along with maintaining transport operations. Benefits include company events, pension, free parking, and medical insurance.
Benefits
Qualifications
- Minimum 5 years' experience in road haulage, logistics, or fleet planning.
- Own transport is essential due to the location.
- Positive, team-focused mindset with a good sense of humour.
Responsibilities
- Plan and coordinate daily transport operations.
- Communicate with drivers for accurate details.
- Monitor vehicle movements and shipment progress.
- Keep customers informed on job statuses.
- Reconcile transport orders and maintain records.
- Support the Transport Planning Team operations.
Skills
Tools
Location: Hythe, Kent
Contract: Permanent, Full-Time
Pay: £28,500 - £35,000 per year (depending on experience)
Hours: Monday to Friday, Office-Based
HRGO Recruitment Ashford is seeking an experienced and proactive Transport Operations Coordinator to join a busy and growing logistics business. This is a hands‑on role requiring daily coordination with drivers, customers, and the wider transport team to ensure collections and deliveries run smoothly across the UK and Europe.
The ideal candidate will be highly organised, detail‑driven, and confident managing both planning and customer communication.
Plan and coordinate daily transport operations alongside the planning team.
Communicate with drivers to provide accurate collection and delivery details.
Monitor all vehicle movements, driver activity, and shipment progress throughout the day.
Keep customers fully informed on job statuses, changes, and delivery confirmations.
Reconcile transport orders and ensure all systems and databases are kept fully up to date.
Check and file driver paperwork, timesheets, GPS data, and working time records.
Enter customer orders into the internal invoicing system.
Prepare weekly cost sheets for regular billed customers.
Update customer portals and the company fleet management system.
Support the Transport Planning Team with day‑to‑day operations.
Respond promptly to phone calls and emails, maintaining excellent customer service.
Carry out any additional duties assigned by the General Manager.
Minimum 5 years' experience in road haulage, logistics, or fleet planning.
Strong written and verbal communication skills.
Excellent organisational and multitasking ability with high attention to detail.
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
Confident telephone manner and customer service approach.
Flexible and adaptable working style with a problem‑solving attitude.
Own transport is essential due to the location.
Positive, team‑focused mindset and good sense of humour.
Company events
Company pension
Free on‑site parking
Life insurance
Private medical insurance
Apply today or contact HRGO Recruitment - Ashford Branch for more information.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.