General Assistant

Euro Car Parts; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive parts supplier in Cardiff is seeking a Warehouse Operative to support both warehouse and retail counter functions. You will deliver exceptional customer service, ensure operational efficiency, and support the delivery process. Essential skills include great communication and technology use in fleet checks. The position offers a competitive salary and numerous benefits, including enhanced annual leave and career growth opportunities.

Benefits

Competitive Salary

Enhanced Annual Leave

Career Growth Opportunities

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Ability to develop customer relationships and deliver excellent service.
• Execute fleet checks and maintain a zero accident culture.
• Demonstrated flexibility in day-to-day tasks.

Responsibilities

• Deliver a safety-first culture focusing on customer service.
• Achieve operational efficiency and support business goals.
• Improve customer experience through effective retail practices.
• Manage deliveries to ensure high service levels.
• Support colleagues in providing exceptional service.

Skills

Great communication skills

Utilise technology for fleet checks

High levels of focus, energy and drive

Good business acumen

Flexibility to support the branch

Job description

As a Warehouse Operative , you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise.

What we offer

• Competitive Salary– We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience
• Working as a member of the Fleet team with a customer first attitude
• Ensuring colleagues are focused to deliver a safety first culture at all times
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
• Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
• Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs .
• Ensuring a best in class service is delivered at all times to cement customer excellence.

Skills and Experience

• Great communication skills demonstrate the ability to develop customer relationships.
• Be able to Utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
• High levels of focus, energy and drive
• Good business acumen
• Always delivering best in class service to establish customer experience excellence
• Flexibility of day to day tasks to best support the branch.

Why Work for LKQ

• People First:We value our employees just as much as our customers.
• Work-Life Balance:Flexible working options to support your lifestyle.
• Career Growth:Genuine opportunities for progression in a thriving industry.
• Passion for Excellence:Join a team dedicated to being the best at what we do.