Client Account Manager - EMEA Operations - Aftermarket Operations · London, Berlin

Seeing Machines Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology company is seeking a Client Account Manager for the EMEA region to manage key accounts and drive business growth. This role involves communications with clients, contract negotiation, and collaborating with the Enterprise Sales Team to enhance customer relationships. Candidates should have an undergraduate qualification in a business field, experience in account management, and fluency in multiple languages is desirable. The position may involve domestic and international travel.

Qualifications

• Experience as a client account manager with contract management and negotiation experience.
• Proven ability to build and maintain client and channel partner relationships.
• Experience in customer retention.

Responsibilities

• Manage day-to-day communications and issue resolution for client accounts.
• Implement regional customer account plans to meet sales targets.
• Identify opportunities for product and business improvement.

Skills

Client relationship management

Contract negotiation

Communication skills

Presentation skills

Fluency in French, German, Turkish, or Spanish

Education

Undergraduate qualification in marketing, sales, or a related business field

Tools

Salesforce

Job description

Seeing Machines has developed the world’s most advanced human data-driven technology which enhances transport safety by dramatically reducing fatal accidents every day. We’re on a mission to achieve zero transport fatalities.

With 3+ million cars on the road using our state‑of‑the‑art operator monitoring technology developed by the passionate team at Seeing Machines, we provide real‑time protection from distraction and drowsiness‑related driving events.

The Client Account Manager – EMEA is responsible for the account management of existing key accounts in our Aftermarket division, with the objective to increase penetration within our client base. This role works closely with the Enterprise Sales Team to maximize our opportunities to close new business.

This role can be based from either the UK or Germany.

Job Role

• Responsible for day‑to‑day communications, issue resolution and contracted deliverables for client and distributor accounts
• Create and successfully implement regional customer account plans to meet annual sales and growth targets
• Retain and grow existing direct customers and identify and execute upgrade opportunities working with the Enterprise Sales Team to closure
• Contribute to the contract renewal and negotiation process for existing clients
• Provide expertise in the product and services to ensure account owners gain a full understanding and benefit of the features and services
• Identify opportunities for product and business improvement and provide feedback to relevant teams
• Utilize SM Quality Management System (QMS) to ensure all processes and procedures are completed
• Effective use of CRM tools (Salesforce) to ensure accurate records
• Plan and carry out responsibilities with autonomy and as part of a team
• Attend company events and conferences

Due to the nature of the client base, some travel (domestic and international) will be required, and the role may require availability after hours on occasion.

About you

• Undergraduate qualification in marketing, sales, or a related business field, or equivalent experience.
• Experience as a client account manager, with contract management and negotiation experience.
• Proven ability to build and maintain client and channel partner relationships.
• Experience in customer retention.
• Desirable: Fluency in French, German, Turkish, or Spanish.
• Experience working within the EMEA region with its different cultures.
• Experience in industries like Automotive OEM, Public Transport, Supply Chain & Logistics, or Rail.
• Experience working within the Fleet Management, Telematics, Fleet safety industries.
• Experience with complex sales and long lead times.
• B2B sales experience with senior buyers (OPS Director/CFO/COO).
• Experience managing tiered sales structures with varying sales cycles.
• Strong communication, presentation, and influencing skills with senior customers.