Diversity jobs in United Kingdom

Salary: £156,000 plus pension and benefits>

Eastlight Community Homes is seeking a dynamic and visionary Chief Customer Officer to join its Executive Team. This critical leadership role will shape and drive Eastlight’s resident-facing services, ensuring that the voices of residents are central to every decision and service delivered.

Reporting directly to the Chief Executive, the Chief Customer Officer will provide strategic and operational leadership across all resident facing services. You will lead the development and implementation of Eastlight’s Customer Service and Contact Strategies, aligning them with corporate priorities while championing digital transformation, inclusion and accessibility.

As Executive Lead for our Customer Influence Committee and wider resident engagement, you’ll ensure residents are empowered to influence services through meaningful co-creation, embedded in Eastlight’s ethos of “Think Customer”. You’ll provide assurance to the Board and Regulator, maintaining the highest standards of compliance, safeguarding, data protection and service excellence.

This is a unique opportunity to shape the future of customer experience within a values-driven, forward-thinking housing association.

• Lead on the transformation of customer-facing services, ensuring they are data-informed, digitally enabled and value for money
• Oversee resident operations, embedding high performance, inclusion and consistent service standards
• Act as Executive Lead for resident voice and co-creation, influencing through the Resident Charter and related mechanisms
• Ensure compliance with consumer standards and regulatory requirements
• Drive innovation, continuous improvement and customer insight across all services
• Represent Eastlight externally, building strategic partnerships and promoting sector-wide collaboration
• Lead and develop high-performing teams with a culture of accountability and inclusion

You will be an experienced executive or senior leader in customer-facing services within social housing or similarly regulated sectors. Your track record will demonstrate a strong commitment to service innovation, cultural transformation, and tangible improvements in customer satisfaction and efficiency.

• Proven ability to deliver strategic change, balance social purpose with commercial drivers, and lead large-scale operations
• Strong understanding of customer-focused services, resident engagement and operating within regulated environments, with the ability to translate this effectively into a social housing context
• Excellent leadership, communication and stakeholder engagement skills
• A commitment to equality, diversity and inclusion in service delivery and leadership

This role requires a visible and values-led leader, with high levels of integrity, emotional intelligence, and a passion for building thriving communities.

For more information please reach out to Tom Neely, Director at Neemar Search (tomneely@neemarsearch.com) or Hannah Smith, Consultant at Neemar Search (hannahsmith@neemarsearch.com/07942342757).

Eastlight Community Homes is committed to building a diverse, inclusive and values-led organisation. We welcome applications from individuals of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you.

By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.