Senior Client Support Specialist

Air Products Inc.; Chertsey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading industrial gas company is seeking a Senior Client Support Specialist in Chertsey, UK. The role involves providing Level 2 technical support, both in-person and remotely, primarily in the European region. Candidates should have a Bachelor’s in IT and client support experience, along with strong communication and organizational skills. Knowledge of ServiceNow and Microsoft products is beneficial. This is a full-time position with opportunities for growth and a competitive salary package.

Benefits

Competitive salary

Opportunities for growth

Inclusive workplace culture

Qualifications

• Bachelor's Degree in Information Technology or related experience required.
• Experience in client support and technical issue resolution, both in-person and remotely.
• Strong communication, organizational, and interpersonal skills.

Responsibilities

• Provide in-person and remote Level 2 support mainly in Europe.
• Offer Executive Support for regional executives.
• Collaborate with Digital Client Engineering on new technology documentation.

Skills

Client support experience

Technical problem solving

Communication skills

Understanding of IT infrastructure

Organizational skills

Education

Bachelor’s Degree in Information Technology

Tools

ServiceNow

Microsoft Office365

TCP/IP

Citrix

Job description

Sr Client Support Specialist page is loaded## Sr Client Support Specialistlocations: Chertsey UKtime type: Full timeposted on: 今天刊登job requisition id: JR-2025-18727Air Products 的宏圖是將人們聚集在一起，重新思考世界的可能性，並共同協作且創造出創新解決方案，以應對全球能源和環境永續發展挑戰 成為全球最安全、最多樣化且獲利最多的工業氣體公司，與我們一同迎接明日建設，一同成長。**重新構想無限可能**## At Air Products, we have been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. With approximately 23,000 employees and operations in over 50 countries, we serve customers across a wide range of industries from food and beverage to medical, energy and transportation. We supply a unique portfolio of atmospheric and process gases, equipment, and services.## ## ## An opportunity exists within the Digital Technology Team for a Senior Client Support Specialist to join Air Products on a permanent staff basis in our European Head Office located in Chertsey, Surrey.## ## ## ## **What you’ll do:*** ## Provide in-person and remote Level 2 support for users located primarily in the Europe region and occasionally globally.* ## On an as-needed basis, provide Executive Support for Executives in-region and visiting.* ## White-glove Executive Support for the Chief Officers of the company and their admin assistants.* ## Standard Executive Support for all other officers of the company and their admin assistants.* ## Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.* ## Deliver training and offer consultation for the Level 1 IT Service Centre.* ## Provide local backup for PC build & deployment activities.* ## Participate in an on-call rotation schedule with other global team members for escalated issues.## ## ## ## **What we’re looking for:*** ## Bachelor’s Degree in Information Technology or related experience required* ## A motivated individual with a positive, enthusiastic attitude and eagerness to learn* ## Previous client support experience problem solving and technical fix, both in-person and remotely* ## Superb communication, organizational, and interpersonal skills* ## General understanding of IT/digital infrastructure and ITIL processes* ## Ability to effectively work independently and cross-functionally across global teams* ## Technical knowledge of a wide range of technologies including:* ## ServiceNow* ## Microsoft products (Windows, Office365)* ## Network connectivity (TCP/IP, LAN/WAN)* ## Remote connectivity/SSL/VPN* ## Software distribution/SCCM* ## Microsoft SCEP/Windows Firewall* ## Virtual desktop infrastructure and/or Citrix## ## ## ## At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.## ## ## We invite you to bring your diverse self and creativity to a company reimagining what’s possible. Be part of our growth story and make a difference.## ## We offer a competitive salary and benefits package plus a culture of respect, challenge and innovation – with excellent opportunities for growth and development.Air Products 是全球最大的氫氣生產商，擁有超過 80 年的工業氣體生產經驗。作為氫氣和工業氣體專家，Air Products 提供安全的端到端解決方案，大規模投資真實和潔淨的能源專案，並推動產業向前邁進，為未來創造更潔淨的環境。Air Products 將工作環境安全性放在首位，其文化中蘊含多元性和包容性，因此每位員工都能在 Air Products 找到歸屬感和其自身的重要性。欲瞭解更多資訊，請造訪 About Air Products 頁面。Register for Job Alerts Follow these simple steps: 1) Register by clicking ‘Join our Talent Network’ at the top of this page, where you can create your account. 2) Sign up for ‘job alerts’ to stay informed of vacancies based on your skillset and location preferences.More than 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.