Receptionist

Transformationunitgm; Wales; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in South Wales is seeking a Receptionist to join their team at Princess of Wales Hospital. This role involves being the first point of contact for visitors and providing clerical support to the healthcare service. The successful candidate will communicate with patients, book consultations, and maintain confidentiality. Experience in a busy environment and strong interpersonal skills are essential. Knowledge of the Welsh language is desirable, promoting inclusive patient care.

Benefits

Generous leave

Career growth opportunities

Flexible working hours

Qualifications

• Experience of working in a busy environment.
• Experience of filing and filing system.
• Experience of working in the NHS.

Responsibilities

• Plan day-to-day tasks and duties.
• Communicate effectively with patients face-to-face and via telephone.
• Book consultant-led clinics and obtain patient notes.
• Maintain communication with all members of the multi-disciplinary team.

Skills

Interpersonal skills

Communication skills

Ability to prioritize

Welsh Language Speaking/Listening Skills at Level 3

Education

Good standard of education

Tools

MS Office

NHS databases

Job description

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Princess of Wales Hospital Town Bridgend Salary £24,833 per annum Salary period Yearly Closing 20/01/2026 23:59

Band 2

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

The Receptionist will be the first point of contact for visitors to department. They will work as part of a busy team providing professional reception duties and comprehensive clerical support to the service, maintaining confidentiality at all times.

The post holder will perform front of house duties and be expected to liaise in a professional manner with patients, colleagues, members of the public and other agencies involved in patient care as well as undertaking a wide spectrum of duties within the confines of the role.

The post holder will be expected to use their own initiative when undertaking duties, however the Administrator is available if required for support and guidance.

They will help to achieve the highest standards for patient care, which reflects the quality and standards and mission of the University Health Board, following appropriate systems, procedures, policies and processes.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we’ll consider it an advantage when short‑listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Main duties of the job

To Plan their own day to day tasks and duties.

To communicate effectively with patients on a face‑to‑face basis, or via the telephone, using tact and diplomacy to relay routine information and overcome any barriers to communication such as hard of hearing, learning difficulties.

To book Consultant led clinics, and obtain patient notes in preparation for the clinics.

To maintain effective communication with all members of the multi‑disciplinary team.

To undertake office tasks such as photocopying, scanning, faxing when requested.

To use Welsh PAS (Myrddin) for the management of Consultant led clinics, by recording attendances, DNA’s etc, and amend demographic information to ensure accurateness for future use by the wider organisation, in accordance with the Data Protection Act.

To conduct all medical filing immediately and routinely to ensure the availability of up‑to‑date information for future admissions/outpatient consultations within the wider organisation.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve

• We treat everyone with respect

• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

Person specification

Skills

• Interpersonal skills, communication skills, ability to prioritise
• Knowledge of databases - MS office, spreadsheets, NHS databases
• Welsh Language Speaking/Listening Skills at Level 3 or above

Experience

• Experience of working in a busy environment
• Experience of filing and filing system
• Experience of working in the NHS

Qualifications

• Experience of IT systems
• Good standard of education
• Experience of NHS systems - WPAS etc

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.