Patient Administrator

Circle Health Group; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading independent healthcare provider is seeking a full-time Patient Administrator in Harrogate. This role involves managing patient administrative processes and ensuring an efficient service for patients and staff. Applicants should have relevant educational qualifications and experience in healthcare administration. The position comes with numerous benefits, including 25 days holiday, private healthcare, and professional development opportunities.

Benefits

25 days holiday per year + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Family Friendly policies

Non-contributory life insurance

Access to discounts and rewards

Employee recognition programmes

Industry-leading training opportunities

Qualifications

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficient in the use of a PC, including software and systems.
• Previous administration experience in a private healthcare environment is beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the best practice process maps are followed to provide an efficient service.
• Ensure all patient queries are dealt with efficiently.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update any booking received via email.
• Maintain knowledge of Health and Safety regulations.
• Comply with all relevant mandatory training.

Skills

Proficient in the use of a PC, including software and systems

Previous administration experience in a private healthcare environment

Education

Maths, English GCSE at grades A to C or equivalent

Job description

The Duchy Hospital Patient Administrator (Full Time)

37.5 hours, Permanent. Salary: Up to £24,940.50 per year (depending on level of experience, training and qualification).

The Duchy Hospital in Harrogate is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics.

We have an opportunity for a Patient Administrator to join their Administration department. This is a full‑time role of 37.5 hours a week with a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of the Health and Safety at Work Act, ensuring appropriate measures are taken for patients, relatives, visitors, hospital staff and contractors.
• Comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficient in the use of a PC, including software and systems.
• Previous administration experience in a private healthcare environment is beneficial.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions.
• Friends & Family Hospital Discounts.
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
• Non‑contributory life insurance.
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
• Access to resources, tools and services to support your wellbeing.
• Employee recognition programmes.
• Industry‑leading training and development opportunities.

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.