Deputy Local Service Manager

Sanctuary Group; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A social care organization is seeking a Deputy Local Service Manager to oversee staff training and quality service delivery while building client relationships. The ideal candidate will have proven management experience in a social care setting and NVQ Level 3 in Health and Social Care. This role emphasizes compassionate leadership and offers generous benefits including paid holidays, a pension scheme, and development opportunities. The candidate must have the right to work in the UK and demonstrate commitment to diversity and inclusivity.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Health and well-being plans

Learning and development opportunities

Qualifications

• Proven management experience in a social care environment is essential.
• Experience of working in a CQC regulated environment is preferable.
• Compassionate, understanding, and hard working with a hands-on approach.

Responsibilities

• Manage, recruit, develop, and train staff effectively.
• Promote best practices for quality service delivery.
• Liaise with external agencies and build relationships with clients.

Skills

Management or supervisory experience in social care

Experience in a CQC regulated environment

NVQ Level 3 in Health and Social Care

Good communication skills

IT system proficiency

Education

NVQ Level 3 in Health and Social Care or equivalent

Job description

Deputy Local Service Manager

Middlesbrough, North Yorkshire, GB, TS3 7QG

Overview

Sanctuary Supported Living is delighted to be recruiting for a Deputy Local Service Manager at Roxby Avenue and Bransby Court. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

Responsibilities

• Managing, recruiting, developing, and training staff within appropriate legislative or NVQ frameworks and devising effective and well‑run staff rotas
• Promoting best practice to ensure quality services are carried out by staff
• Ensuring effective support systems are in place and that we operate in a fully compliant way
• Supporting Local Service Manager in effectively managing the void process on any empty properties
• A good understanding of health and safety
• Developing and maintaining relationships with customers and relevant external agencies with the proven ability to liaise effectively with statutory and voluntary partners
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is desirable

Skills and Experiences

• Proven management or supervisory experience gained within a social care environment is essential
• Previous experience of working in a CQC regulated environment is preferable
• NVQ Level 3 in Health and Social Care or equivalent
• Compassionate, understanding, and hard working with a hands‑on approach to help achieve supportive outcomes
• Good written and strong communication skills
• Experience working with relevant client group
• Prior knowledge of support planning, risk assessment and safeguarding
• Previous experience working under challenging circumstances
• Confident user of IT systems

Benefits

At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata

A pension scheme with employer contributions

A variety of online discounts and rewards from major retailers

Health and well‑being plans

Life assurance

Family friendly arrangements, including opportunities for flexible working

Tax efficient savings through our Cycle to Work scheme

A wide range of learning and development opportunities

Legal and Equality Statement

We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Reference: 227135

Building Equality and Diversity

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.