Customer Support jobs in United Kingdom

42.5 hours per week

LSS Waste Management Ltd is part of the Panda Group; a waste management company with sites throughout the UK and Ireland. LSS welcomes you to join our team and contribute to our mission of making a positive impact on the world through innovative waste management solutions. With a strong focus on sustainability, we are seeking individuals who share our passion and can thrive in our dynamic team.

At LSS, you will experience a supportive work environment that fosters creativity, collaboration, and personal growth. We value your ideas and believe in the power of every individual to make a meaningful difference.

• Completing relevant sections of the inhouse CRM software
• Cover holiday and sickness within other departments
• Assist in waste verification work
• Accurate and detailed input of orders onto the bespoke system
• To provide administrative and customer support for customer service and the sales team
• Be proficient in the use of Microsoft Office, Excel and any other systems used within the company
• Assist customers to resolve service issues, manage and facilitate customer requests for additional products and damaged containers
• Work with the accounts department to resolve invoice queries
• Help develop the Nationwide brokerage
• Completing Supplier Questionnaires
• Making appointments for the Sales Team
• Completing Nationwide Waste Reports

• Professional telephone manner
• Competent of dealing with account customers
• Good listening skills, confident, friendly and approachable personality
• Self-driven, motivated and a can-do approach
• Problem solving skills with the ability to work to challenging deadlines
• Excellent IT skills
• Geographical knowledge is an advantage to this role but not essential
• Access to own vehicle due to the location of site

Over the past 30 years, Panda has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Panda is the parent company to numerous brands, we all share an ambitious vision for the future.

Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Panda is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

Pandaaims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.

(DE&I Policy Statement)