Onboarding Expert

Clipboard Health LLC; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare marketplace is looking for a Remote Onboarding Coordinator to assist new professionals with onboarding. You will make outbound welcome calls, conduct brief onboarding consultations, and support professionals through their initial experiences. The ideal candidate enjoys helping others succeed, communicates clearly in English, and is organized. This role offers the opportunity to work in a mission-driven team aimed at improving lives.

Benefits

100% Remote work

Mission-driven environment

Career growth opportunities

Qualifications

• Enjoy talking to people and helping them succeed.
• Comfortable making calls and building rapport quickly.
• Able to communicate clearly and professionally in English.
• Organized and responsible with tasks.
• Curious and resourceful in finding solutions.

Responsibilities

• Make ~75 outbound welcome calls daily to new professionals.
• Host ~7 onboarding consultations per day.
• Send follow-up emails and texts to answer questions.
• Respond to inbound messages and support tickets.
• Maintain documentation of all interactions.
• Support healthcare professionals in starting their shifts.

Skills

Communication skills

Customer support

Organizational skills

Problem-solving

Job description

Why Clipboard Exists

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

About Clipboard

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.

What You’ll Be Doing

• Make ~75 outbound welcome calls daily to new professionals who signed up the day before.
• Host ~7 15-minute onboarding consultations (pre-booked by professionals).
• Send follow-up emails and texts to answer questions and ensure no one is left behind.
• Respond to inbound messages and support tickets.
• Keep clear documentation of all interactions.
• Be the go-to guide and trusted partner—helping healthcare professionals feel confident, supported, and ready to take their first shift.

What Makes You a Great Fit

• You enjoy talking to people, helping them succeed, and solving small challenges every day.
• You’re comfortable making calls and love building rapport quickly.
• You speak and write English clearly and professionally.
• You’re organized, follow through on tasks, and don’t let things slip.
• You’re curious, resourceful, and always looking for the root cause of a problem.
• You’re quick with tools and not afraid to learn new systems.

Experience in inside sales, onboarding, or customer support is a plus—but not required.

What This Role Is NOT

• Not cold calling — you’ll only speak with professionals who signed up the day before.
• Not technical support — you’ll guide users but escalated deeper tech issues.
• Not repetitive — every conversation is unique and you’ll need to think on your feet.

Why Join Clipboard Health

• 100% Remote
• Mission-driven work that improves lives
• Supportive, collaborative team
• Career growth in a fast-moving tech company

System Requirements

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset for clear communication.
• A quiet, distraction-free workspace.
• Stable power and internet connectivity.

Ready to empower healthcare professionals from day one? Start your journey with Clipboard Health—fill out the form below and let’s make an impact together.