Retention Team Lead — Hybrid, Multi-site Impact

IRIS Software Group; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A major software company in the UK is seeking a Customer Retention Team Leader to enhance customer support and retention strategies. The successful candidate will lead a team, manage the renewal process, and collaborate with various departments to ensure a seamless customer experience. Ideal candidates will have experience in team leadership, renewals, and a strong understanding of customer retention strategies.

Benefits

Career growth opportunities

Hybrid working

Competitive benefits

Qualifications

• Proven experience leading a team, ideally in renewals or customer success.
• Experience in a high-volume renewals environment.
• Strong understanding of customer retention.

Responsibilities

• Lead and support a team to deliver outstanding customer service.
• Manage the full renewal process with care and accuracy.
• Collaborate with teams to ensure a joined-up customer experience.

Skills

Team leadership

Customer retention strategies

Excellent communication

Organizational skills

Commercial awareness

Job description

A major software company in the UK is seeking a Customer Retention Team Leader to enhance customer support and retention strategies. The successful candidate will lead a team, manage the renewal process, and collaborate with various departments to ensure a seamless customer experience. Ideal candidates will have experience in team leadership, renewals, and a strong understanding of customer retention strategies.