Data Analyst (Customer Experience)

HIVED Ltd; City of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading climate logistics start-up in London is seeking a Data Analyst to drive business outcomes through data insights. Ideal candidates have over 3 years of experience, expertise in SQL, and familiarity with BI tools like Looker. The role involves developing KPIs, collaborating with teams, and delivering actionable insights. A competitive salary and dynamic hybrid work environment are offered.

Benefits

25 days holiday plus public holidays

Subsidised Private Medical Insurance

Annual compensation review

Cycle to work scheme

Dog friendly office

Team lunch provided weekly

Qualifications

• 3+ years of experience in analytics or data science.
• Passion for creating clean and efficient SQL queries.
• Experience with modern BI tools like Looker.

Responsibilities

• Develop and refine actionable KPIs across metrics.
• Create dashboards and reports for actionable insights.
• Collaborate to improve the analytics platform.

Skills

SQL queries

Looker + LookML

Python

Tools

BigQuery

Looker Studio

dbt

Job description

About HIVED

At HIVED, we’re a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. Based in London, we are a fast-growing company delivering a better customer experience for end-customers and retailers. We work to disrupt parcel delivery and improve reliability in the industry. We are a tech company at heart, focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. We work with drivers, data engineers, and the wider team to continuously improve the customer experience that enables better delivery. We partner with leading international brands and investors in climate-tech, logistics, and mobility to drive innovation and redefine the future of delivery.

Role Overview

We are looking for a driven and communicative Data Analyst to drive business outcomes through smart and impactful use of data. Our ideal colleague cares deeply about creating business impact, translating business context and problem statements into actionable data insights and collaborating across Product, Tech, Commercial and Customer Support.

We believe in opinionated analytics and creating an edge through intelligent use of technology and data. We embed engineers, data and product folk in product-centered, cross-functional squads for meaningful business context. We encourage initiative for impactful projects from day one and foster growth through functional reporting lines and knowledge sharing sessions across the Data organisation.

In your day-to-day you will come up with innovative solutions to business problems and identify new (product) opportunities using data. You will define meaningful KPIs and metrics and capture them in data models and reports. Being embedded in the Customer Experience Squad, you will work closely with your team mates across Tech, Product and UX to deliver product insights and advance the product strategy. You will also collaborate with our Commercial team to define and report on suitable performance metrics across delivery performance, customer satisfaction and more.

How you move the needle at HIVED:

• Through developing and refining actionable KPIs across product, operational and commercial metrics
• Through using product analytics to understand user behaviour and sentiment across recipients and retailers
• Through delivering user-friendly reporting solutions and implementing scalable data models

Responsibilities

• Develop meaningful performance metrics and dive deeper into the data to push these in the right direction
• Create powerful data products, dashboards and reports to deliver actionable insights to your team mates
• Collaborate with business users, excite them with your solutions and advance data adoption in the organisation
• Collaborate with fellow Data team members to grow and improve the analytics platform through clean code, helpful tooling, best practices and standards for analytics at scale

Your profile

• 3+ years of experience in a similar analytics or business intelligence, business analyst or data science role
• A passion for clean, efficient and meaningful SQL queries
• Previous experience using modern BI tools (we use Looker + LookML)
• Preferably some experience working with Python in an analytics context
• Deeply outcome-focussed and analytical mind and great attention to detail
• A high-energy and bold communicator who enjoys collaborating across teams from different functions

Technologies we use

• Programming languages: SQL, LookML, Python
• Analytics: Looker, Looker Studio and geospatial analytics tools
• Development tools and frameworks: dbt, pandas, data-diff, Elementary (read more about our analytics platform)
• Data lake and warehouse: BigQuery, Iceberg + BigLake

How we reward our team

• Dynamic hybrid working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Bi-annual performance reviews and tailored development plans
• Competitive salary + EMI options scheme
• Annual compensation review
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Community volunteer days
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop

Want to learn more?

• Meet the team in 60 seconds: HIVED Behind the scenes
• HIVED is B Corporation certified
• We are named as UK StartUp of the Year 2024
• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
• Check the Impact Report 2024
• Keep up with HIVED here