Customer Success jobs in United Kingdom

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We are seeking a Senior Account Manager to join our Customer Success team in London, tasked with driving the commercial success of valuable customer relationships.

You will step into a pivotal role, taking full ownership of a high-value enterprise portfolio offering our market-leading EV salary sacrifice scheme. More than an account manager, you will be an expert consultant and commercial thought leader, responsible for architecting multi-year growth plans, managing commercial risks, and securing maximum scheme adoption and long-term retention.

This role requires strong gravitas, expert commercial acumen, and an unwavering commitment to translating our mission of sustainable transport into quantifiable success for both our corporate clients and Octopus EV.

Please note that you must have a valid UK driving licence.

• Drive portfolio growth: Own the account strategy and performance of the largest, most complex and strategically important corporate accounts. Define and execute yearly account plans focused on maximising scheme penetration and expanding the relationship across all areas of the customer’s company.
• Act a strategic thought leader: Consult with senior stakeholders (HR, Benefits, Finance, Sustainability) to architect their long term EV benefit or company car strategy. Translate the customer objectives into joint opportunities for scheme success from initial pitch (where you will act as an influencer alongside the BD team), through onboarding and sustained high level adoption.
• Own the smooth running of the account: While your focus is strategic growth, you will be the ultimate owner of the account. This means personally tackling and resolving client escalations, navigating internal roadblocks, and alongside our Scheme Delivery team ensuring the scheme's day-to-day operations run flawlessly.
• Help shape the Account Management team: You'll be a key part of how the account management team evolves, bringing your gravitas and positive communication to internal meetings and working groups. This means actively coaching and supporting our rising talent, leading by example with your proactive approach and excellent results, and sharing those 'lightbulb moment' learnings that make us all better.
• Cultivate Executive Partnership & Influence: Develop and deepen trusted, senior relationships, positioning OEV as an indispensable partner in the customers’ long term business strategy.
• Ensure Strategic Account Integrity: Take full ownership of long-term account health and retention. Proactively design risk mitigation strategies for regulatory, commercial, or operational challenges, maintaining maximum scheme participation and minimising churn across your entire portfolio.
• Lead Cross-Functional Alignment: Act as the primary internal voice of the strategic client portfolio. Direct and align internal teams (Product, Operations, Finance) on client requirements and solutions, ensuring the delivery of a seamless, high-quality experience that meets the needs of major corporate customers.
• Leverage Data for Strategic Influence: Analyse portfolio data and share customer insights to quantify OEV's value to the customer and proactively influence the OEV Product roadmap and operational processes.
• Build expert-level knowledge: Build a deep understanding of your customer businesses, the industry, market risks and opportunities and link this to strategic plans for your portfolio, and future risks and opportunities for OEV

• Deep Commercial Experience (6+ years): Progressive, relevant experience in strategic account management or another relevant commercial role, ideally within a B2B2C environment
• Accountability for Strategic Growth: Highly results-accountable, with evidence of exceeding growth and penetration targets and proactive risk mitigation across a high-value portfolio.
• Advanced Commercial Acumen: Financial literacy and strong commercial acumen used to reach win/win outcomes. Proven ability to lead negotiations with senior finance and procurement stakeholders.
• Executive-Level Partnership: Demonstrated maturity and gravitas essential for building deep, trusted relationships with senior stakeholders. Proven ability to influence internal and external strategy and secure buy-in across large, complex organisational structures.
• Complex Problem Solving: Operates with autonomy, taking full ownership of portfolio performance. Proven ability to design and implement robust solutions for commercial or operational challenges that could impact the entire OEV customer portfolio.
• Thought Leadership & Senior Communication: A highly articulate and compelling presenter and communicator. Able to confidently present strategic plans and performance reviews to a varied audience.
• Driving Client Value: Deep passion for client success, with a track record of quantifying and communicating tangible ROI and long-term quantifiable benefits back to clients, ensuring OEV is viewed as an indispensable strategic partner.
• A Scale-Up Mindset: Demonstrated ability to thrive and lead within a fast-moving, scale-up environment. Able to adjust to change, handle ambiguity, and proactively shape and influence internal process improvements and commercial strategy to support business growth

• Industry Knowledge: A genuine passion for sustainability and the EV transition. Knowledge of the EV, employee benefits, and/or automotive leasing markets is a nice to have.

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits
• 🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

About us

The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

Please note we use AI to help us assess applications fairly and objectively.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.