Customer Service Representative jobs in United States

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.**Job Summary**As a Senior Demand Account Executive, you will be responsible for delivering services towards agencies and trading desks based in Europe such as trafficking, monitoring delivery and troubleshooting programmatic campaigns. You will be part of Demand Account Management team, working closely with Demand Sales (first business contact) and other internal stakeholders (DSP team and Supply team)**Job Description****Core Responsibilities*** Work closely with Demand Sales to ensure client’s budgets are delivered in a timely manner with excellent operational execution.* Be the first operational point of contact for agencies and trading desks, providing technical insights and troubleshooting RTB campaigns. Ensure client’s goals are achieved by optimizing pacing/performance on a regular basis. Identify technical constrains and debug creatives issues before affecting campaign delivery.* Monitor actively programmatic campaigns on a daily basis, flag impression and performance discrepancies with buyers and escalate more complex issues with internal tech teams when necessary.* Provide best in class service to clients by fully understanding Freewheel’s adserving technology and its media products. Interact with all relevant FreeWheel teams to guarantee supply volumes are secure and steady within the adserving platform.* Understand programmatic bidding behaviors in order to suggest accurate pricing recommendations for clients and achieve best results possible for all parties.* Collaborate and/or coordinate clients meetings/calls, build stronger connections with buyers, upsell and promote FW products when possible.* Participate in team meetings/calls, document all learnings and share knowledge with your peers efficiently.**About You*** Minimum 2-3 years of account management/trafficking/Adops experience in the programmatic industry.* Experience working for a trading desk, agency, or publisher.* Committed to go the extra mile in order to achieve best results for FreeWheel clients.* Robust knowledge in Programmatic (either Buy side or Sell side).* Be proactive and foresee problems before they turn into issues.* Capable of managing daily workload efficiently based on team’s priorities and goals.* True technical skills, debugging creative tags, ability to read programmatic ad requests.* Ability to learn fast in an always changing tech environment.* English proficiency. Knowledge of any additional language is preferred.**Employees at all levels are expected to:*** Understand our Operating Principles; make them the guidelines for how you do your job.* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.* Win as a team - make big things happen by working together and being open to new ideas.* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.* Drive results and growth.* Support a culture of inclusion in how you work and lead.* Do what's right for each other, our customers, investors and our communities.**Disclaimer:*** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.Please visit the on our careers site for more details.**Education**Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.**Certifications** (if applicable)**Relevant Work Experience**2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.